Principal Field Applications Engineer

Coherent•Horsham, PA

4d•Onsite

About The Position

The Principal Field Applications Engineer will be responsible for providing primary duties including customer technical support, customer demo and trial support, and technical training and documentation. This role involves quick response to customer issues, working with internal teams for resolution and Root Cause Analysis, and providing feedback to new product development. The engineer will also perform testing at customer sites, train front-line customer support teams, and create installation and operating documentation.

Requirements

M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science or Physics
8+ years working experience in optical communication companies as technical support manager or engineer, development engineer or system verification engineer.
Experience with Coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols.
Experience investigating field issues and RMA support.
Experience using and troubleshooting network management system.
Travel 25% to 33% of time.
7x24 on-call support.
Strong communication and negotiation skills.
Creative, analytical and structured problem-solving capability.
Team oriented and a self-starter.

Nice To Haves

Experience in coding Python script is preferred.
Experience in product development is preferred.

Responsibilities

Provide quick response technical support for customer issues or inquiries.
Work with internal teams to resolve customer issues and complete Root Cause Analysis.
Provide technical support for PLM and Quality team customer interactions.
Review PLM and R&D product specifications, providing real-world feedback to new product development.
Review and/or propose test scope and detailed plan.
Review with R&D team and conduct any necessary pre-testing to ensure trial success.
Perform testing at customer site as required.
Provide new product installation and operation training for the front line customer support team.
Provide technical Customer Installation and Operating documentation.