About The Position
The Field Application Specialist supports customers in successfully applying Sartorius’s Incucyte portfolio in their research and workflows. Through application expertise, technical consultation, and customer-facing product support, the specialist helps customers get the most from the solutions and supports better health outcomes. This is a remote-based role covering North England, Scotland, and Ireland, with the successful candidate based in Manchester, Liverpool, Nottingham, Leeds, Edinburgh, or Glasgow. The role includes regular customer interaction and travel of up to 70% of the time.
Requirements
- Master’s degree or PhD in Life Sciences, Biotechnology, Engineering, or a related field.
- Previous experience in application support, technical support, field application, laboratory work, process development, or related customer-facing experience within the life sciences industry.
- Experience with biological imaging platforms, microscopy, or cell culture, together with in-depth knowledge of relevant applications and associated customer workflows.
- Strong hands-on technical capability, including demonstrations, trials, evaluations, and customer training, with the ability to document findings, outcomes, and technical recommendations in a structured manner.
- Strong troubleshooting and solution-oriented mindset, with the ability to resolve technical and application-related issues in customer environments.
- Customer-focused approach with strong communication and presentation skills, and the ability to understand customer needs and articulate technical value to diverse stakeholders.
- Ability to collaborate effectively across Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix environment.
- Willingness to travel up to 70% of the time.
- Must have the right to work in the UK.
Responsibilities
- Support customer evaluations, application assessments, and technical consultations; translate process requirements into appropriate product and workflow recommendations to accelerate adoption.
- Execute application trials, validations, proof-of-concept activities, and customer training; design, coordinate, and document customer-specific evaluation and onboarding plans and outcomes.
- Resolve technical inquiries, application challenges, and product performance issues through troubleshooting and coordination of corrective actions with relevant functions.
- Provide application expertise throughout opportunity development, contributing technical insights, competitive positioning, and solution recommendations for customer use cases and proposed solutions.
- Generate leads through customer interactions, meetings, pre-sales activities, presentations, and seminars; maintain awareness of and track opportunities within the pipeline.
- Capture customer feedback, application trends, and competitive intelligence by analysing field observations, trial outcomes, and product usage patterns; share actionable recommendations with Product Management and relevant stakeholders to support portfolio enhancements.
Benefits
- Mentoring, leadership programs, Talent Talks, internal seminar offerings, and coaching for managers.
- Comprehensive onboarding, including a virtual online platform before joining, Welcome Workshops, and a buddy as a point of contact.
- Mutual support, team spirit, international collaboration, and communities on topics including coaching, agile working, and the businesswomen network.
- 37.5-hour working week.
- 25 days annual leave plus public holidays.
- Annual option to buy, sell, or carry over annual leave.
- Company car.
- Competitive benefits package.
- Private Medical Insurance.
- Private Dental Insurance.
- Group Life Assurance.
- Travel Insurance (Employee Paid).
- Salary Sacrifice Health Assessment Service.
- Salary Sacrifice Cycle to Work Scheme.
- Group Personal Pension Plan.
- Group Income Protection.
- Salary Sacrifice Will Writing Service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
