Field Application Scientist, Northeast/Mid-Atlantic

Unchained Labs

8d • $110,000 - $135,000

About The Position

Unchained Labs is seeking a Field Application Scientist for the Northeast/Mid-Atlantic region to support its Analytics product line and customers. The role combines pre-sales technical engagement, instrument demonstrations, post-sales account support, installations, quality control, customer training, and frontline technical troubleshooting. The position also supports marketing localization, the Boston lab, and colleagues across U.S. and other regions. The role is based in the eastern United States and may require up to 70% overnight travel across the Northeast, Mid-Atlantic, Midwest, and East Canada.

Requirements

• MS degree in Biochemistry, Biophysical Sciences, or a related scientific field.
• Experience working with protein stability applications, formulation screening, and biologics.
• Working knowledge of laboratory techniques and fundamentals of biophysical techniques, such as fluorescence, UV-Vis, DSC, DLS, SLS, ITC, and DSF.
• Demonstrated experience designing biological assays and solving complex scientific problems.
• Experience teaching or training.
• Ability to lift 40 pounds.
• Ability to travel up to 70% overnight when required, including throughout the Northeast, Mid-Atlantic, Midwest, and East Canada.

Nice To Haves

• PhD preferred.
• Five or more years in customer support, field application scientist, or related biotech industry roles preferred.
• Experience working with viral vectors and/or lipid nanoparticles is a plus.

Responsibilities

• Support Unchained Labs Analytics.
• Conduct pre-sales technical presentations and seminars.
• Plan and execute demonstrations of Unchained Labs analytical instruments.
• Maintain expert-level knowledge of the Unchained Labs product line.
• Proactively provide post-sales account development support.
• Install and quality-control instruments, and train new customers, new hires, and distributors.
• Provide frontline technical support and work with internal escalation teams as needed.
• Keep the CRM system up to date with customer notes and issues.
• Maintain positive customer relations.
• Help the Marketing department localize marketing activities and materials.
• Work with and support the team located across the U.S. and other regions.
• Assist with maintenance of the Boston lab.

Benefits

• Eligible for a commission program.
• Comprehensive health benefit programs.
• Comprehensive retirement benefit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level