Field Application Scientist, xPloration

OmniAb•Boston, MA

7d•Hybrid

About The Position

OmniAb is seeking a Field Application Scientist to serve as a trusted technical partner to biotech, pharmaceutical, and academic customers. This role will deliver pre- and post-sales scientific support to ensure successful evaluation, adoption, and use of the xPloration platform. The Field Application Scientist will be an integral part of the xPloration technical support team, focusing on customer enablement (both remote and on-site) and contributing to internal applications development. Externally, this individual will represent xPloration and OmniAb as a confident, friendly, and scientifically rigorous professional, leading customer demos, trainings, and technical troubleshooting. Internally, they will assist in expanding and validating workflows, developing training materials, and translating field feedback into scalable improvements to broaden xPloration adoption. This role requires close collaboration with the Sales and Science teams to ensure a seamless customer experience. The ideal candidate possesses a strong technical background in assay development, high-throughput screening, antibody discovery, instrument hardware support, and excellent customer service and communication skills. This position reports to the Senior Field Application Scientist. This is an onsite or remote position based out of our Durham, NC office, or Boston area, and will require 50% to 75% domestic and international travel. This is a full-time position, and the office hours are between 8am to 5pm local time.

Requirements

Bachelor’s degree in Bioengineering, Molecular Biology, Cell Biology, Biochemistry, or a related field with 5+ years of relevant industry experience.
MSc in a relevant field and 2+ years of relevant industry experience.
Proven success in a customer-facing scientific role (e.g., Field Applications Scientist, Applications Scientist, Technical Support Scientist) delivering trainings, demos, and technical troubleshooting.
Hands-on experience with mammalian cell culture, cell-based assays, high-throughput screening, flow cytometry or imaging-based analysis, and/or molecular biology workflows
Strong experimental and analytical instincts with the ability to design experiments, interpret data, isolate variables, and recommend next steps under real-world constraints.
Excellent communication and teaching skills with the ability to build credibility quickly and represent OmniAb/xPloration with professionalism and warmth.
Strong record-keeping and organizational skills, capable of prioritizing effectively and managing a diverse workload.
A proactive, customer service-oriented mindset in regards to building trusted partner relationships and shared success.
Willingness and ability to travel up to 75% of the time.

Nice To Haves

MSc or PhD in a relevant field.
Familiarity with antibody discovery pipelines, single B-cell screening and sequencing concepts.
Track record creating scalable enablement assets such as training programs, onboarding checklists, troubleshooting playbooks, or application notes.
Comfort with data handling and visualization tools (e.g., Excel, GraphPad Prism, R/Python) and strong documentation discipline.

Responsibilities

Plan and execute on-site and virtual demos and technical evaluations in close partnership with the xPloration Sales team.
Lead customer onboarding and training, including best practices, workflow setup, experimental design guidance, and interpretation of results.
Provide expert, scientist-to-scientist technical support and troubleshooting - staying calm, confident, and solution-oriented during high-stakes or challenging demo and partner environments.
Develop enablement tools and technical content including protocols, SOPs, training decks, demo scripts, FAQs, troubleshooting guides, and demo-ready datasets.
Execute validated solutions to improve and expand on xPloration workflows, use cases, and performance to partners and customers.
Capture and synthesize customer feedback, recurring technical issues, workflow needs, and emerging applications; communicate actionable insights to Sales, Product, R&D, and Service teams to improve the customer experience and inform product development.
Maintain high-quality documentation and operational rigor (e.g., CRM notes, training records, experiment documentation, and escalation summaries).
Educate potential customers and partners on the benefits, differentiators, and applications of our screening technology.
Communicate effectively across the company and externally, representing OmniAb at customer sites, relevant scientific conferences and trade shows.
Other duties as required.