Field Engineer, xPloration

OmniAb•Boston, MA

7d•Remote

About The Position

OmniAb is seeking a Field Engineer to support demonstrations, testing, QC, and field maintenance of OmniAb’s xPloration™ high-throughput screening platform. This person will travel to partner sites to demonstrate, install, maintain, and troubleshoot systems. This role works closely with the Field Applications team, Technical Product Development team, and the Sales team. This role reports to the Senior Manager, Technical Product Development. This is a remote position based out of Boston, with travel 50% to 75% of the time to partner sites. This is a full-time position, and the office hours are between 8am–5pm PT.

Requirements

BSc in Engineering, Electronics, Physics, Biomedical Engineering, or a related technical field and 5+ years of hands-on experience working with complex laboratory or analytical instruments. Alternatively, an MSc in a relevant field with 2+ years of hands-on experience.
Strong diagnostic and problem-solving skills for both hardware and software issues.
Experience documenting service activities and producing clear, detailed reports.
Good written and verbal communication skills, and comfortable training others on technical equipment.
Organized and able to balance field work, in-house testing, and logistics tasks.
Able to work independently in the field and collaboratively with internal teams.
Willingness to travel up to 75% of the time.
Physical ability to lift up to 20 lbs. and work in a range of laboratory environments.
Proficiency with Microsoft Office and familiarity with service management or ticketing software.
Proficiency in programming languages such as Python, Java, C++, etc.

Nice To Haves

Experience supporting high-throughput screening, single-cell, microfluidic, or imaging platforms in a life sciences setting.
Familiarity with antibody discovery workflows or biotech R&D environments.

Responsibilities

Travel to partner sites to demonstrate, install, maintain, and repair xPloration™ instruments.
Follow safety and quality standards in the lab and at partner sites.
Troubleshoot hardware and software problems using logs, schematics, and factory protocols.
Share findings with Field Applications Scientists and Technical Product Development so they can follow up with partners.
Track service activities and coordinate instrument and consumable shipments.
Contribute to SOPs, service procedures, and other technical documentation.
Maintain accurate service records, installation reports, and QC documentation.
Build diagnostic tools that speed up issue resolution, strengthen our instrument and service data infrastructure, and apply AI and analytics to monitor performance, flag problems proactively, and turn field data into product improvements.
Other duties as required.