Field Application Scientist I (FISH)

OGT

3d•Remote

About The Position

OGT is a leading global provider of clinical and diagnostic genomic solutions. We believe in creating products and partnerships that enable clinicians to deliver personalised healthcare to patients and that empower clinical researchers to develop the next generation of precision medicines. An opportunity has arisen in our North America commercial team for a Field Application Scientist I (FISH). You would be responsible for technical support and customer training for our Cytocell™ FISH products as well as supporting the commercial team in a pre- and post-sales capacity. We seek someone who is a self-motivated, critical thinker capable of adapting quickly to fluid scenarios utilizing their technical expertise with the goal of providing high level customer service.

Requirements

Bachelor’s degree or higher in Scientific Discipline
Minimum of 3 years hands-on experience processing FISH (Haematology, FFPE, Bladder and Constitutional) and performing analysis
Thorough knowledge of Cytogenetic/FISH applications techniques required
Excellent written and spoken English, along with the ability to communicate clearly and concisely
Customer service oriented
Well organized in approach with good time management
Effectively manage multiple tasks/accounts/priorities simultaneously
A problem solver
Able to work collaboratively with customers and colleague’s with excellent attention to detail
Strong analytical and judgement skills
Microsoft Office skills
Remote employee based out of a home office
Availability for minimum of 50% business travel to visit/support customers and attend appropriate exhibitions (ability to travel to Canada required and occasional travel to UK required).

Nice To Haves

Minimum of 5 years hands-on experience processing FISH (Haematology, FFPE, Bladder and Constitutional) and performing analysis
Demonstrated FISH troubleshooting experience
ASCP(CG) certification
Understanding and application of ISCN nomenclature
Familiarity and experience with FISH automation systems
Excellent presentation skills (PowerPoint competent)
Understanding of CAP, CLIA and other NA clinical lab accreditations.

Responsibilities

Deliver training on OGT’s Cytocell™ FISH products including probes, FFPE pretreatment kits, and ancillaries
Provide technical support for our FISH products
Work collaboratively with the North American Commercial team in pre and post-sales scenarios for Cytocell™ FISH products
Work with Commercial, Marketing, R&D, and Quality teams to ensure the highest levels of customer service to accounts
Understand customer needs and application of Cytocell™ FISH products utilizing continual learning of technologies, products and marketplace
Provide customer requirements and feedback to facilitate Marketing and R&D teams for development of future products
Other duties and projects as assigned.