Field Application Engineer
About The Position
JDRF Electromag Engineering Inc. is a research-intensive product development company located in Port Credit, Mississauga, Ontario. Our mission is to reduce global GHG emissions by creating affordable Smart Lighting for commercial buildings. We have developed a breakthrough technology that will transform the commercial smart lighting industry and have a measurable impact on global GHG emissions. As a member of our team, you will join what we believe is the most exciting clean-tech story in Canada. You will also have the opportunity to be part of a close-knit and innovative team that works with cutting-edge technology, including machine learning, edge computing, and data fusion. We are looking for a versatile and technically skilled individual to support the deployment and integration of our smart lighting control systems. This hybrid role involves a mix of scripting, technical support, light project coordination, and system-level testing—ideal for someone with a background in electrical systems, basic software skills, and customer-facing experience. - Software Development – Writing, testing, and debugging software for our smart lighting systems (Python required). -Engineering Team Support – Assisting in system testing, product development, and internal technical tasks. -Client Technical Support – Providing on-site and remote support, which includes travel. This position is open to a range of experience levels, and candidates will be assessed based on their experience, technical abilities and adaptability during the interview process.
Requirements
- An undergraduate degree in Electrical/Computer Engineering, Networking and Telecommunications, Information and Communication Technology, or a related field.
- Demonstrated success in a Field Application Engineering role or a similar product design or application engineering position (field or internal), with at least 1-2 years of experience in both hardware and software domains.
- Strong Python programming skills are preferred to assist with custom solutions and troubleshooting.
- Exposure electrical wiring, wiring diagrams, and hardware setup.
- Ability to clearly communicate complex technical details to both technical and non-technical audiences.
- Proven ability to work under pressure, especially in response to customer issues and deadlines.
- Excellent communication and interpersonal skills.
- Willingness and ability to travel within Canada as required for client support and site visits.
Nice To Haves
- Familiarity with network performance and cybersecurity testing is beneficial.
- Industry experience in lighting or smart building technology is an asset.
- Understanding of wireless mesh network topology is beneficial.
Responsibilities
- Develop and troubleshoot software related to our smart lighting solutions.
- Write Python-based scripts and tools for product customization, automation, and testing.
- Work with internal teams to enhance product features and optimize performance.
- Conduct system-level testing to build expertise and replicate customer issues.
- Set up test environments, analyze product performance, and contribute to R&D efforts.
- Assist in designing and implementing solutions that integrate hardware and software components.
- Support deployment projects, including documentation, configuration and scheduling coordination.
- Help bridge communication between technical teams and project stakeholders to ensure smooth execution.
- Provide hands-on support to customers, assisting with product setup, troubleshooting, and technical inquiries.
- Conduct product demonstrations and training sessions for clients, ensuring smooth adoption of our solutions.
- Gather customer feedback and relay insights to the product team for continuous improvement.
- Participate in on-site visits as needed, requiring travel within Canada.
Benefits
- Hands-on experience in a fast-paced, innovative environment
- Mentorship and training from industry professionals
- Exciting, innovative, fast paced, and growing environment prime for continuous development.
- RRSP Matching Contributions Plan and health benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
