Field Application Engineer

Yokogawa•Sacramento, CA

2d•Remote

About The Position

Yokogawa, an award-winning provider of industrial automation and test/measurement solutions, is seeking a dynamic Field Application Engineer. This role is crucial for enhancing the customer and sales team experience by offering expert product and technical application knowledge throughout the sales cycle. The position involves supporting sales managers and representatives with technical assistance, collaborating with marketing on content creation, developing training materials, and leading training sessions. The company is committed to shaping a better future through supporting energy transition, biotechnology, AI, and industrial cybersecurity, aligning with UN sustainable development goals. Yokogawa fosters a global culture of co-innovation, respect, value creation, collaboration, integrity, and gratitude, offering significant career growth opportunities.

Requirements

Must have real-world technical engineering experience.
Must have excellent interpersonal/communicative skills (both written and verbal).
Must convey a professional, competent image.
Bachelors or masters in electrical, mechanical, optical, or equivalent four-year STEM degree.
Preferably 2-4 years of experience in T&M (either in a role that uses test equipment at a customer company, or in a company that manufactures T&M instruments).

Nice To Haves

Any programming and automation experience (using Python, VB etc.) in T&M industry would be a plus.

Responsibilities

Develop deep expertise in Yokogawa T&M products (power analyzers, optical spectrum analyzers, data acquisition) through hands-on training, experimentation, and troubleshooting.
Provide pre-sales (virtual/in-person demonstrations) and post-sales technical support (startup assistance, case management, online chat).
Assist and educate customers on product applications, troubleshooting, and issue resolution.
Gain subject matter expertise in industry applications utilizing T&M products under mentorship.
Support field activities like trade shows, customer training, and customer visits (requires travel).
Collaborate with product managers and colleagues to create marketing content (white papers, application notes, demo guides, training materials, videos) and develop demonstration hardware.
Undertake special projects beyond standard scope, demonstrating initiative for advancement.
Develop an in-depth understanding of internal business processes by assisting customer service and support teams.
Maintain clear, professional, and timely communication with customers, sales reps, and colleagues.
Lead product training sessions and contribute to application/industry-specific marketing content.
Serve as a mentor and role model for Junior Application Engineers, guiding them in resolving complex customer cases.