Field Application Engineer

Intrepid Control Systems•Santa Clara, CA

6d•Onsite

About The Position

Intrepid Control Systems is seeking an Applications Engineer / Field Support Engineer to join our California team as the primary point of contact for technical customer support. In this role, you will engage with customers via phone, email, and onsite visits to resolve technical issues. You will serve as a liaison between our customers and Intrepid's engineering team, allowing the Senior Applications Engineer to concentrate on expanding new business opportunities.

Requirements

Bachelor's or Master's degree in Electrical/Electronics Engineering, Mechanical Engineering, Automotive Engineering, or related field
1–3 years of experience in a technical support, systems engineering, or applications engineering role (automotive/embedded systems preferred)
Working knowledge of vehicle network protocols: CAN, LIN, FlexRay, Automotive Ethernet
Familiarity with MATLAB, Python, and/or C++
Comfortable troubleshooting hardware, software, and electrical issues independently
Strong customer-facing communication skills — phone, email, and in-person
Willingness to travel onsite to customer locations as needed (California-based, with regional travel)
Ability to work cross-functionally with engineering, quality, and manufacturing teams

Nice To Haves

Experience with tools like Vehicle Spy, CANalyzer, or similar diagnostic/logging tools is a plus

Responsibilities

Serve as first point of contact for technical support inquiries via phone, email, and onsite visits
Triage, debug, and resolve hardware, software, and electrical issues reported by customers
Travel onsite to customer locations to diagnose and resolve field issues on data loggers and networking tools
Act as a technical bridge between customers and Intrepid's engineering, quality, and manufacturing teams
Communicate new/recurring issues to engineering and help drive countermeasures to improve reliability and reduce service costs
Support commissioning and integration of customer test environments
Demonstrate data logger features, tools, and Vehicle Spy functionality to customers
Assist with proof-of-concept implementations for key customers
Provide technical guidance on vehicle networks including CAN, LIN, FlexRay, and Automotive Ethernet
Help maintain and troubleshoot against requirements specifications for Intrepid data loggers
Document customer issues, resolutions, and field failure trends
Support upgrades and product recommendations for existing customers
Collaborate closely with the Senior Applications Engineer on account handoffs and escalations