Field Application Engineer

Topgolf•Dallas, TX

4d•Onsite

About The Position

We are seeking a skilled and adaptable Field Applications Engineer to act as a key technical liaison between internal teams and our venue partners. In this role, you will support the deployment, integration, and performance of Topgolf’s custom hardware and electronics products, working closely with our hardware and software engineering teams, product management, quality engineering, and customer support. You will also collaborate directly with venue operations and customer engineering teams to ensure our systems are seamlessly installed, calibrated, and supported in the field. This position also includes generating quick-turn engineering drawings, CAD models, and specifications to help streamline deployment activities and reduce load on core engineering teams—contributing both field insight and technical documentation agility. The ideal candidate thrives in fast-paced, cross-functional environments and is passionate about solving real-world engineering challenges in live venue settings.

Requirements

Must have a Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or relevant technical field.
3+ years of Field engineering experience traveling to multiple locations or venues to identify needs, diagnose issues, and resolve them on-site.
3+ years of Installing, configuring, testing, and troubleshooting hardware and system integrations on-site alongside operations and customer engineering teams.
3+ years of Working with cross-functional teams such as Product, Engineering, Support, and Project Management.
3+ years of Combined background across hardware support, quality, and engineering (mechanical and/or electrical).
2+ years of supporting custom or low-volume electromechanical equipment in a multi-site hospitality, entertainment, retail, or venue-based environment.
2+ year of Applying structured root cause and corrective action methodologies (5 Why, fishbone, CAPA) to recurring field failures.

Responsibilities

Collaborate with hardware and software engineering teams to ensure successful design validation and deployment of custom hardware solutions at Topgolf venues.
Act as a critical conduit between product management, quality engineering, and customer support to integrate field feedback into ongoing product improvements.
Partner directly with venue operations and customer engineering teams to install, configure, test, and troubleshoot hardware and system integrations on-site.
Support the end-to-end rollout process—from pilot validation to full-scale venue deployment—while maintaining quality and performance expectations.
Investigate and resolve system-level issues in field deployments, identifying root causes and working with engineering to develop permanent solutions.
Document best practices, common field issues, and integration workflows to improve future deployments and knowledge sharing.
Serve as a subject matter expert in Topgolf’s custom hardware stack, ensuring alignment between engineering vision and customer/venue execution.