Field Application Engineer

ZEISS•Wixom, MI

2d•Hybrid

About The Position

Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems. This support is provided in a variety of ways, including product demonstration, formal and custom training classes, telephone and on-site support, programming and measurement services. This important consultative role requires professional conduct and customer orientation at all times.

Requirements

A four-year degree in Engineering, Computer Science, or Physics is required. Equivalent work-related experience may be considered.
2-3 years of professional work experience.
Able to read and understand engineering drawings.
Understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages.
Excellent verbal communication skills and comfortable presenting technical information to small or large audiences.
Self-starter, comfortable working independently.
Ability to write clear and concise technical reports.
Ability to perform in a Teacher/Trainer related capacity as necessary during product demonstrations or customer training classes and relate the benefits of our products to problem solutions for customers.
Excellent problem-solving skills with the ability to work independently from problem statement to solution.
Ability to learn independently to find solutions to potential customer measurement problems
Willing to travel approximately 50 % of the time.
Must be a team player across the organization.
Possession of a valid driver’s license

Nice To Haves

Windows Operating System knowledge.

Responsibilities

Provide technical consultation to field sales personnel and the HandsOnMetrology (HOM dealer network) in matters relating to advanced applications and systems.
Facilitate the flow and accuracy of technical information to the field sales force.
Maintain a focus on advanced applications and new Zeiss technology.
Support the introduction of new products into the North American Market.
Provide technical training programs to the field sales personnel and HOM dealer network.
Plan, prepare, and perform high quality customer demonstrations, both in-house and in the field as needed.
Provide technical after-sales support for customers to help insure successful use of ZEISS systems.
Provide customer training as needed to supplement the Applications Engineering staff.
Respond to all customer related software/applications support questions.
Respond to any Carl Zeiss Industrial Quality Solutions department requiring software/applications support.
Aid with software & system testing in support of product development.
File accurate software performance reports.
Provide technical after-sales support for customers to help ensure successful use of our systems
Provide applications expertise for necessary project-related activities
Respond to customer requests for quotation which typically includes analyzing inspection requirements and quoting part programming costs.
Estimate anticipated Gage R&R results.
On-site implementation of quoted application items.
The ability to understand and support IT related issues
The ability to understand Statistical Process Control (SPC) concepts.
The ability to understand Geometric Dimensioning & Tolerancing (GD&T).
Other duties as required.