Entry Level Field Application Engineer - Intern or Recent Graduate

Positioning Universal Inc•San Diego, CA

19h•Hybrid

About The Position

We are seeking a Field Application Engineer (FAE) – Intern or Recent Graduate to support the deployment, integration, and optimization of our GPS fleet management hardware and telematics solutions. This role is ideal for someone early in their career who wants hands-on experience working at the intersection of engineering, customers, and real-world applications. You will work closely with customers, sales teams, and internal engineering groups to ensure successful product implementation and deliver technical support throughout the customer lifecycle.

Requirements

Bachelor’s degree (or in progress) in Electrical Engineering, Computer Engineering, Computer Science, or related field
Basic understanding of hardware systems and embedded devices
Basic networking knowledge (cellular, Bluetooth, Wi-Fi)
Comfortable with basic scripting or troubleshooting tools
Strong communication skills with the ability to clearly explain technical concepts to a non-technical audience
Problem-solving mindset with attention to detail
Willingness to learn in a fast-paced, customer-facing environment
Ability to manage multiple tasks and priorities

Nice To Haves

Familiarity with GPS, IoT, or telematics technologies is a plus
Exposure to vehicle systems (OBD-II, CAN bus) is a strong plus
Internship or project experience involving hardware, IoT, or field support
Familiarity with APIs, data platforms, or cloud-connected devices
Hands-on experience installing or troubleshooting electronic devices

Responsibilities

Assist customers with installation, configuration, and troubleshooting of GPS tracking devices and telematics systems
Provide technical guidance on product functionality, integration, and best practices
Support field deployments and customer onboarding activities
Help configure devices for customer environments, including vehicle integration (e.g., OBD-II, hardwired installs)
Assist with testing and validating device performance in real-world conditions
Support integration with customer systems via APIs or platform tools
Diagnose hardware, connectivity, and configuration issues in collaboration with senior engineers
Document issues clearly and escalate complex problems to engineering teams
Track and follow through on customer issues to resolution
Work with sales teams to support pre-sales technical discussions and product demos
Provide feedback to engineering and product teams based on field experience
Support quality and testing teams with real-world use case validation
Document installation procedures, troubleshooting steps, and customer configurations
Maintain accurate records in CRM or ticketing systems
Contribute to knowledge base articles and technical documentation