Field Application Engineer, DRAM

SK hynix America•San Jose, CA

7d•$90,000 - $120,000•Onsite

About The Position

The DRAM Field Application Engineer (FAE) will serve as the primary technical interface between customers and headquarters, supporting the successful adoption and lifecycle management of DRAM products. This role is responsible for understanding customers’ current and future technical requirements, driving design wins through product qualification, and ensuring high levels of product quality and customer satisfaction. The successful candidate will collaborate closely with customers, contract manufacturers, and cross‑functional teams at HQ to manage product roadmaps, new product introductions, qualification plans, and quality improvement initiatives. By providing deep technical expertise, timely support, and effective communication, the DRAM FAE plays a critical role in enabling customer success and strengthening long-term partnerships in the memory industry.

Requirements

Bachelor’s degree in Electrical Engineering, Computer Engineering, Engineering, or a related technical field
3+ years of experience in field application engineering, customer technical support, or semiconductor/memory-related roles
Working knowledge of DRAM products, memory architecture, and DRAM operation principles
Experience supporting customers with system-level integration, debugging, and technical issue resolution
Strong analytical and problem-solving skills with the ability to translate technical data into clear customer recommendations
Authorized to work in the US

Nice To Haves

Master's degree in a relevant field
Experience in the semiconductor industry, preferably in memory (DRAM, NAND Flash)
Advanced knowledge or hands-on experience with DRAM products, memory architecture, or DRAM quality management processes
Strong presentation and documentation skills for communicating complex technical topics to diverse audiences
Fluent bilingual communication skills in both English and Korean, with experience working in customer-facing environments

Responsibilities

Identify customers' current and future product and technology needs and provide solutions
Provide the product roadmap and manage the product life cycle
Clarify the customer's technical and product requirements and provide feedback to HQ
Provide technical specifications and notes according to the customer's needs
Provide a sample for qualifications to have the design wins
First technical point of contact for customers and manages the new product qualifications
Manage the PCN and ECN, and provide customers with all the technical documents.
Work with HQ to generate the qualification plan and the sample plan.
Work with customers and their CM to manage the qualification process in a timely manner.
Responsible for the customer's product quality management
Liaison with customer quality engineers and HQ QA team to drive quality improvement.
Manage RMA and Failure Analysis process
Manage the environmental document process
Build and maintain close relationships with customers to enhance communication and raise the level of customer satisfaction
Regular meetings with customers to review the ongoing project
Engage with the customer's design engineer and project manager to provide technical and product supports
Support customers with all pre-sales/post-sales requirements.