Field Application Engineer

Benq America Corp•Plano, TX

6d•Onsite

About The Position

Join the BenQ Team! Are you ready to be a part of a globally trusted brand, where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and even interactive displays like BenQ Board for education. Our core values focus on �Bringing Enjoyment �N� Quality to Life�. This key outreach role will be an exciting and rewarding opportunity for an outgoing individual who loves to provide solution consultancy to meet customer needs. In a limited pre-sales role, you will work with product managers, marketing, and field sales to achieve monthly sales goals by supporting customer demonstrations, training, events, and bid responses. In the post-sale role, you will focus on back-end management training, troubleshooting, product testing, analysis, and written and video documentation. On-site troubleshooting, repair, and training may also be required.

Requirements

5+ years of field site Audio, Video, or Education applications experience
Knowledge of interactive flat panels, projectors, and digital signage preferred
IT knowledge: TCP/IP networking fundamentals, including IP-connected devices, BYOD, videocasting, Chromebook, Android
Experienced and proficient in MS Office suite (Word, Excel, PowerPoint, etc.) and Google Chrome (Apps, Extensions, and Themes)
Experience with OBS, Davinci Resolve, or other video recording and editing products
Strong demonstration, presentation, oral, and written communication skills
Customer-facing relationship builder with excellent interpersonal skills, effective oral and written communication, problem-solving, and public presentation skills is a must
Excellent time management and organizational skills; strong attention to detail
Entrepreneurial spirit, self-developed, and out-of-the-box thinker
Strong team player who collaborates well with others to solve problems; flexible and adaptable, creative, and able to effectively assist the sales team with pre-sales support
A self-motivated, results-oriented individual who can develop and execute plans to achieve stated goals
Bachelors

Responsibilities

Develop a deep understanding of BenQ�s B2B product lines
Effectively demonstrate product features and benefits to customers, in person and remotely
Provide expert product training to our channel partners
Pre-sales support: Conduct technical demonstrations, proofs of concept, and competitive comparisons.
Support Sales/KPM with bid specifications, tender requirements, and product compatibility validation.
Collaborate with PM and HQ to provide accurate technical data sheets and certifications
Implementation & Integration: Perform site surveys, network configuration, and AV/IT integration setup. (walkthrough)
Support installations and coordinate with system integrators or distributors on deployment readiness
Troubleshoot firmware, connectivity, display calibration, or integration issues
Maintain demo equipment, firmware updates, and field test records.
Post-Sales Technical Support: Serve as Level 2 escalation contact for service and RMA issues
Provide root cause analysis and feedback to PM/HQ for product improvement
Create technical FAQ, setup guides, and internal training content for resellers
Cross-Functional Collaboration: Partner with the PM on field data collection and testing of new product features
Work with CSS and MarCom to provide technical accuracy in customer-facing materials
Train sales and channel partners on new hardware/software functions.
Post-sale product demonstrations and training with customers in collaboration with the KPM team and customer tech teams
Write, produce, and edit product training documents and videos
Respond quickly to customer questions during the sales process
Maintain daily records of activity and metrics
Communicate effectively with the KPM team, Product Managers, TSE, and RMA teams, as well as resellers and end-user tech teams
Understand how BenQ products and features compare to the competition
Work closely with the Marcom, Product Management (PM), Customer Support & Services (CS&S), and HQ in Taiwan as needed
Manage travel costs and expenses effectively