Field Advisor - HVAC

Enercare•Niagara Falls, ON

3d•Onsite

About The Position

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating. A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be. If you are ready to become one of our Experts, we would love to hear from you. The Field Advisor – HVAC will play an important role in developing a highly skilled and competent technical workforce that meets Enercare's business objectives and reinforces the values and beliefs of the business. This will include coaching, on-the-job training, and briefings to ensure our technical staff are able to carry out their duties safely, effectively, in compliance with all Statutory Legislations, Codes of Practice and to the customer’s satisfaction.

Requirements

Gas Fitter 1 or 2 license and 313D or A certification.
Must have valid driver’s license with clean driver’s abstract maintained.
Detailed knowledge of Statutory Regulations, Codes of Practice, and Procedures.
Detailed knowledge of HVAC equipment and requirements.
Minimum 2 years of previous HVAC field experience.
Sound knowledge of human performance, adult learning principles, organizational development, instructional systems design, and research techniques.
Demonstrate excellent communication and coaching skills.
Highly self-motivated, work with minimum supervision, and effectively plan / organize own work.
Results oriented, achieving high levels of individual and team performance.
Ability to conduct assessments, and provide feedback, coaching and training.
Ability to analyze and problem solve.
Ability to effectively use various computer information and communication systems.
Committed to promoting technical excellence.
Committed to delivering exceptional customer service to promote high levels of customer satisfaction.
Ability to travel.

Responsibilities

Training and coaching field employees to support their achievement of various core performance metrics including reducing repeat calls, reducing multiple truck rolls and install quality.
Training and coaching field employees to improve overall technical abilities and communication skills.
Developing and cascading Field Reporting including regional repeat call and multiple truck roll reporting for General Manager, Field Manager and monthly technical team talk review.
Accountable for the design, development, and delivery of technical and sales training to the required standard, within budget and on schedule, ensuring the development needs of field staff are met.
Acting as a mentor for Apprentices, reviewing and updating apprentice core competency tracker.
Developing and promote best practices (technical and non-technical) for the field.
Partnering with Technical Trainers, Technical Support, Quality Assurance, Health & Safety, Marketing and Operational Line Management on training requirements.
Attending Patch, OHS&E and Field Manager meetings to communicate trends and weaknesses.
Participating in TSSA incident investigations as required.
Maintaining up-to-date knowledge of Statutory Regulations, Codes of Practice, and Procedures.
Completely daily site visits and site visit documentation.
Auditing of field service and install work.