Field Account Representative
About The Position
The Field Account Representative (FAR) is a business-to-business outside sales role reporting to a Field Sales Manager. The position manages an average of 85 existing medium-sized customers, representing an annual portfolio value of approximately $2 million. The FAR works to understand customers’ Maintenance, Repair and Operations (MRO) challenges and present Grainger’s value proposition by demonstrating product and service features and benefits. The role spends most of its time within an assigned geography at customer sites, engaging in face-to-face interactions. The representative identifies business opportunities and promotes Grainger’s offerings while exemplifying the company’s principles.
Requirements
- High school diploma or GED.
- At least 1 year of sales experience.
- Ability to travel and have occasional overnight stays, depending on territory.
- Ability to respond effectively to customer needs and ensure high levels of satisfaction and service quality.
- Ability to influence outcomes and gain support through logical reasoning, clear communication, and relationship-building.
- Ability to manage tasks and priorities through structured planning and execution.
- Ability to convey information clearly and professionally in written and verbal formats.
- Ability to independently initiate and complete assignments with persistence and timely follow-through.
- Valid driver's license.
Nice To Haves
- Associate's degree, bachelor's degree, or equivalent experience.
Responsibilities
- Create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies.
- Build and execute account plans to grow customers by building relationships, increasing the number of contacts, and demonstrating product and service features and benefits.
- Leverage technology and internal and external resources to plan and deliver relevant, timely, and valuable customer meetings that build trust and grow sales.
- Maintain an active pipeline, identify opportunities, negotiate, and drive sales while balancing customer satisfaction with profitability.
- Use the CRM system to prioritize leads, manage opportunities, document account interactions, track progress, and ensure timely follow-ups and deal closures.
- Expand customer contacts to strengthen relationships and uncover additional business opportunities.
- Use various communication channels to proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs.
Benefits
- Medical, dental, vision, and life insurance coverage starting on day one.
- Six free sessions each year with a licensed therapist.
- 18 paid time off days annually for full-time employees, prorated based on employment start date.
- Six company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
