Field Account Representative

Farmers Home Furniture•Barnwell, SC

About The Position

The Field Account Representative locates, notifies, and secures payments from customers with delinquent accounts, and performs delivery and warehouse work. The role includes contacting customers about overdue payments, documenting correspondence, receiving and posting payments, traveling to customers’ homes to collect late payments, and assisting with merchandise repossessions when approved by the Store Manager. It also involves preparing paperwork for possible legal action and recording work activity. Delivery and warehouse duties include loading and unloading trucks, delivering and setting up merchandise, obtaining customer signatures, recording deliveries, maintaining and inspecting vehicles, unloading warehouse and freight shipments, stocking and displaying merchandise, assembling goods, and performing general store, warehouse, and grounds maintenance. The representative may also perform customer service inspections or repairs, assist other store departments, and undertake other related duties. The role requires following delivery, customer service counter, and telephone standards and promoting the company’s H.O.M.E. values.

Requirements

High school diploma or GED.
Six months of experience in a distribution or warehouse environment.
Six months of experience in payment collections or general office procedures, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Possess and maintain a valid state driver’s license.
Ability to review, categorize, prioritize, and analyze data and apply established standards.
Ability to provide guidance, assistance, and interpretation regarding procedures and standards.
Ability to operate and control equipment, machinery, tools, and materials used in the work.
Ability to use reference and descriptive information.
Ability to perform basic arithmetic, including addition, subtraction, multiplication, and division; decimal and fraction calculations may be required.
Ability to follow written, oral, or diagrammatic instructions and exercise some independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity when evaluating information against measurable or verifiable criteria.
Ability to perform heavy physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing up to 100 pounds and occasionally more than 100 pounds.
Ability to perceive colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.
Ability to work in conditions that may include dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Contact customers about overdue payments, determine the reason for delinquency, review applicable sales, service, or credit contract terms, and attempt to secure payment.
Document correspondence and attempted correspondence with customers concerning their accounts.
Receive payments and post amounts paid to customer accounts.
Travel to customers’ homes to collect late payments and assist with merchandise repossessions when necessary and approved by the Store Manager.
Prepare paperwork before legal action is initiated against severely late-paying customers.
Log work activities daily, weekly, and monthly.
Use computers and office equipment, including word processing, spreadsheet, database, or other system software, to complete essential functions.
Assist delivery truck drivers by directing trucks into unloading areas to support safe vehicle operations.
Load trucks for daily deliveries, unload merchandise at customer locations, and set up merchandise as needed.
Load customer pickups and obtain customer signatures on pickup or delivery receipts.
Record deliveries and submit delivery records to appropriate management.
Monitor vehicle maintenance and inspections, perform general vehicle maintenance, and record and report fuel and fluid usage.
Unload merchandise from warehouse and freight trucks.
Place stock on shelves or racks and set up merchandise and sales promotion displays.
Assemble merchandise as required.
Assist with repossessions of goods.
Perform general maintenance and groundskeeping for the warehouse and/or store.
Perform customer service inspections and/or repairs as needed.
Follow Delivery Standards, Customer Service Counter Standards, and Telephone Standards.
Uphold and promote the company’s H.O.M.E. values.
Assist in other store departments and perform other related duties as required.