Field Account Representative

Farmers Home Furniture•Bennettsville, SC

About The Position

The Field Account Representative locates and contacts customers with delinquent accounts and works to secure payment. The role also supports delivery and warehouse operations, including loading and unloading trucks, delivering merchandise to customers’ homes or businesses, and assisting with merchandise setup and pickup. The position requires customer interaction, documentation, use of office equipment and software, vehicle and warehouse upkeep, and adherence to delivery, customer service, and telephone standards. The representative also upholds Farmers Furniture’s H.O.M.E. values.

Requirements

High school diploma or GED.
Six months of experience in a distribution or warehouse environment, six months of experience in payment collections or general office procedures, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Must possess and maintain a valid state driver’s license.
Ability to review, categorize, prioritize, and analyze data and apply established standards.
Ability to provide guidance, assistance, and interpretation regarding procedures and standards.
Ability to operate and control equipment, machinery, tools, and materials used in the work.
Ability to use reference and descriptive information and communicate orally.
Ability to perform basic arithmetic and, as needed, calculate decimals and use fractions.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity when evaluating information against measurable or verifiable criteria.
Ability to exert heavy physical effort, including climbing, balancing, stooping, kneeling, crouching, or crawling; lifting, carrying, pushing, or pulling moderately heavy objects up to 100 pounds and occasionally heavier objects.
Ability to perform duties that may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Contact customers about overdue payments, determine the reason for delinquency, review relevant sales, service, or credit contract terms, and attempt to obtain payment.
Document correspondence and attempted correspondence concerning customer accounts.
Receive payments and post them to customer accounts.
Travel to customers’ homes to collect late payments and assist with merchandise repossessions when necessary and approved by the Store Manager.
Prepare paperwork before legal action is initiated against severely late-paying customers.
Log work activities on a daily, weekly, and monthly basis.
Use computers, printers, calculators, copiers, telephones, and relevant word-processing, spreadsheet, database, or other software.
Help direct delivery trucks into unloading areas to support safe vehicle operations.
Load trucks for daily deliveries, unload merchandise at customer locations, and set it up as needed.
Load customer pickups as needed and obtain customer signatures on pickup or delivery receipts.
Record deliveries and submit records to appropriate management.
Monitor vehicle maintenance and inspections, perform general vehicle maintenance, and record fuel and fluid usage for management.
Unload merchandise from warehouse and freight trucks.
Place stock on shelves or racks and set up merchandise and sales-promotion displays.
Assemble merchandise as required.
Perform general maintenance and groundskeeping for the warehouse and/or store.
Perform customer service inspections and/or repairs as needed.
Follow Delivery Standards, Customer Service Counter Standards, and Telephone Standards.
Uphold and promote the company’s H.O.M.E. values.
Assist in other store departments and perform other related duties as required.