Field Access Manager - Diabetes - New Orleans

EVERSANA•New Orleans, LA

1d•$150,000 - $165,000

About The Position

The Field Access Manager (FAM) is the primary point of contact at designated healthcare accounts, providing account-management support to healthcare professionals and their staff on behalf of patients prescribed the product for approved indications. The role educates accounts about the Patient Services program, regional payer landscape, and pharmacy-channel access, and coordinates patient access and pull-through across channels such as the HUB and specialty pharmacy, once appropriate HIPAA consent has been secured. The FAM serves as the primary representative of Patient Services platforms in designated HCP offices and partners with internal and external stakeholders to optimize patient access. The FAM builds and executes strategic account plans, develops expertise in payer and pharmacy access processes, and helps identify and resolve patient and account access barriers. The role collaborates across Sales, Market Access, Patient Services, Strategic Accounts, and other teams to support market development, implementation, and adherence. It also provides field insights to support the company’s patient and payer support programs and demonstrates a commitment to diversity, equity, and inclusion.

Requirements

Bachelor’s degree.
At least 10 years of pharmaceutical industry experience, including payer policy and patient access experience.
At least 5 years of experience with benefit verifications and/or prior-authorization requirements, or equivalent patient access experience.
Knowledge of CMS policies and processes, including Medicare Parts B and D.
Knowledge of specialty markets, HUB/reimbursement services, and patient access programs.
Strong understanding of specialty product access and reimbursement processes, including Patient Support Services programs.
Strong analytical skills to assess market dynamics, competitor activity, and continuous diabetes monitoring trends; ability to gather and interpret data to guide regional strategy, including HUB and patient claims data.
Knowledge of Integrated Delivery Networks and Integrated Health Systems.
Strong understanding of Microsoft applications and ability to conduct virtual engagements through Microsoft Teams.
Ability to manage multiple priorities with strong organizational and problem-solving skills, initiative, and independence.
Proven success working in a cross-functional environment.
Ability to deliver impactful educational presentations.
Strong knowledge of Veeva systems.

Nice To Haves

Advanced degree, including a healthcare degree such as an MS, RN, PA, PharmD, or similar advanced healthcare or scientific degree.
Pediatric Endocrinology and/or Endocrinology experience.
Previous launch experience in an Access/Reimbursement role.
Experience in other biopharmaceutical functions, such as product marketing, managed care, field sales, case management, or a large healthcare practice.

Responsibilities

Expand advocacy within HCP offices and educate staff on navigating access and payer approval processes, identifying barriers requiring HCP action, and supporting patient access to therapy.
Provide educational resources to support the patient journey, including optimizing prior authorization, appeals, and specialty pharmacy processes and addressing access issues.
Coordinate use of the patient services platform to support customers and patients when an office selects the HUB or specialty pharmacy as its path to approved therapy.
Coordinate annual pharmacy reauthorizations at designated accounts to support timely reauthorization and continuation of therapy.
Collaborate cross-functionally with Sales, Market Access, Patient Services, Strategic Accounts, and other partners as a process and payer expert.
Help identify and address time-sensitive market development and implementation efforts to remove access barriers for appropriate patients and optimize adherence.
Build and execute strategic business plans for top accounts and implement market access initiatives.
Maintain knowledge of national, regional, and local payer landscapes, specialty pharmacy, and utilization-management criteria.
Understand how payer, PBM, and specialty pharmacy alignment and pharmacy drug formularies affect market access in the assigned geography.
Provide field insights to support access and patient/payer support programs and resources.
Anticipate, navigate, and address account- and patient-level access issues in partnership with appropriate stakeholders.
Demonstrate commitment to diversity, equity, and inclusion through continued development, inclusive behavior, and proactive bias management.
Perform other duties as assigned.