Field Access Manager - Diabetes - New Orleans

EVERSANA•New Orleans, LA

About The Position

The Field Access Manager (FAM) is the primary contact for designated healthcare accounts, providing account-management support to healthcare professionals and their staff on behalf of patients prescribed the product for approved indications. The FAM educates accounts about the Patient Services program, regional payer landscape, and pharmacy-channel access, and coordinates patient access pull-through across channels such as the HUB and specialty pharmacies when appropriate HIPAA consent has been secured. The role serves as the primary representative of Patient Services platforms in designated healthcare professional offices and partners with internal and external stakeholders to optimize patient access to the product. The FAM builds account advocacy and equips office staff to navigate access and payer-approval processes, identify and address access barriers, and support patients throughout their treatment journey. The role coordinates patient-service platform use and annual pharmacy reauthorizations, provides payer and process expertise, and works cross-functionally to implement market-access initiatives and optimize adherence. The FAM also develops strategic business plans for top accounts, maintains knowledge of national, regional, and local payer and pharmacy dynamics, and shares field insights to improve access and patient-support programs.

Requirements

Bachelor’s degree required.
10+ years of pharmaceutical-industry experience, including payer policy and patient access.
5+ years of experience in benefit verifications and/or prior-authorization requirements, or equivalent patient-access experience.
Knowledge of Centers for Medicare & Medicaid Services policies and processes, including Medicare Parts B and D.
Knowledge and understanding of specialty markets, HUB/reimbursement services, and patient-access programs.
Strong understanding of specialty-product access and reimbursement processes, including Patient Support Services programs.
Strong analytical skills to assess market dynamics, competitor activity, and continuous diabetes monitoring trends.
Ability to gather and interpret data to guide regional strategy, including understanding the role of HUB and patient claims data.
Knowledge of Integrated Delivery Networks and Integrated Health Systems.
Strong understanding of Microsoft applications and ability to conduct virtual engagements using Microsoft Teams.
Ability to manage multiple priorities, with strong organizational and problem-solving skills and a high level of initiative and independence.
Demonstrated success working in a cross-functional environment.
Ability to deliver impactful educational presentations.
Strong knowledge of Veeva systems.

Nice To Haves

Healthcare degree, such as an MS, RN, PA, PharmD, or similar advanced healthcare/scientific degree.
Advanced degree preferred.
Pediatric Endocrinology and/or Endocrinology experience.
Previous launch experience in an access/reimbursement role.
Experience in other biopharmaceutical functions, such as product marketing, managed care, field sales, case management, or large healthcare practice.

Responsibilities

Expand advocacy within healthcare professional offices and educate staff on access and payer-approval processes, access barriers, and actions that support patient access to therapy.
Provide educational resources to optimize prior authorizations, appeals, specialty pharmacy processes, and resolution of access issues across the patient journey.
Coordinate use of the patient-service platform to support customers and patients through the HUB or specialty pharmacy, according to the account’s preferred path to approved therapy.
Coordinate annual pharmacy reauthorizations at designated accounts to support timely reauthorization and continuation of therapy.
Collaborate with Sales, Market Access, Patient Services, Strategic Accounts, and other stakeholders as a process and payer expert.
Identify and address time-sensitive market-development and implementation efforts to remove access barriers for appropriate patients and optimize adherence.
Build and execute strategic business plans for top accounts and support successful implementation of market-access initiatives.
Maintain knowledge of payer landscapes, specialty pharmacy, utilization-management criteria, payer/PBM/specialty-pharmacy alignment, and national, regional, and local formulary impacts.
Provide appropriate field insights to support access and patient/payer support programs and resources offered by Patient Support Programs.
Anticipate, navigate, and address account- and patient-specific access issues in partnership with appropriate stakeholders.
Demonstrate commitment to diversity, equity, and inclusion through ongoing development, inclusive behavior, and proactive bias management.
Perform other duties as assigned.