Field Access Manager - Diabetes - Providence/Hartford

EVERSANA • Hartford, CT

1d

About The Position

The Field Access Manager (FAM) is the primary point of contact at designated healthcare accounts, providing account-management support to healthcare professionals and their staff on behalf of patients prescribed the product for approved indications. The role provides ongoing education about the Patient Services program, regional payer landscape, and pharmacy-channel access. With proper patient HIPAA consent, the FAM coordinates efforts to help patients access prescribed therapy through channels such as the HUB or specialty pharmacy and serves as the primary representative of the Patient Services platforms in designated HCP offices.

The FAM partners with internal and external stakeholders to optimize patient access, remove barriers, and support adherence. This includes building strategic account plans, providing education and resources for access processes, coordinating patient-service and pharmacy workflows, and sharing field insights about access programs and market conditions.

Requirements

• Bachelor’s degree required; a healthcare degree is advantageous, including an MS, RN, PA, PharmD, or similar advanced healthcare or scientific degree.
• 10+ years of pharmaceutical-industry experience, including payer policy and patient access.
• 5+ years of experience with benefit verifications and/or prior-authorization requirements, or equivalent patient-access experience.
• Knowledge of Centers for Medicare & Medicaid Services policies and processes, including Medicare Parts B and D.
• Knowledge of specialty markets, HUB/reimbursement services, and patient-access programs.
• Strong understanding of specialty-product access and reimbursement processes, including Patient Support Services programs.
• Strong analytical skills to assess market dynamics, competitor activity, and continuous diabetes monitoring trends.
• Ability to gather and interpret data to guide regional strategy, including understanding HUB and patient-claims data.
• Knowledge of Integrated Delivery Networks and Integrated Health Systems.
• Strong understanding of Microsoft applications and ability to conduct virtual engagements using Microsoft Teams.
• Ability to manage multiple priorities with strong organizational and problem-solving skills, initiative, and independence.
• Proven success working in a cross-functional environment.
• Ability to deliver impactful educational presentations.
• Strong knowledge of Veeva systems.

Nice To Haves

• Advanced degree preferred.
• Pediatric Endocrinology and/or Endocrinology experience preferred.
• Previous launch experience in an access/reimbursement role.
• Experience in other biopharmaceutical functions, such as product marketing, managed care, field sales, case management, or large healthcare practice work.

Responsibilities

• Educate HCP offices and staff on access and payer-approval processes, barriers, and actions that can support patient access to therapy.
• Provide educational resources and help optimize processes for prior authorizations, appeals, specialty pharmacy, and other access issues.
• Coordinate use of the patient-service platform, including HUB or specialty-pharmacy pathways selected by an office, to support customers and patients.
• Coordinate annual pharmacy reauthorizations at designated accounts to support timely continuation of therapy.
• Collaborate with Sales, Market Access, Patient Services, Strategic Accounts, and other stakeholders as a process and payer expert.
• Identify and address time-sensitive market-development and implementation needs to remove access barriers for appropriate patients and optimize adherence.
• Build and execute strategic business plans for top accounts and implement market-access initiatives.
• Maintain knowledge of national, regional, and local payer landscapes, specialty-pharmacy access, and utilization-management criteria.
• Understand how payer, PBM, and specialty-pharmacy alignment and pharmacy formularies affect access in the designated geography.
• Provide field insights to support access and patient/payer support programs and resources.
• Anticipate and address account- and patient-specific access issues in partnership with appropriate stakeholders.
• Demonstrate commitment to diversity, equity, and inclusion through development, inclusive behavior, and proactive management of bias.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior