Field Access Manager, Southeast - Raleigh, NC

Galderma•Boston, MA

19d•Onsite

About The Position

The Field Access Manager is a field-based position within Galderma’s Therapeutic Dermatology Business Unit. The role assists accounts in gaining access to Galderma’s biologic treatment and provides access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis. The position covers a specified geography and partners closely with stakeholders across U.S. cross-functional teams and external organizations. It reports to the Field Access Director team. The territory is based in Raleigh, North Carolina, and includes Durham, Wilmington, North Carolina, through Myrtle Beach, South Carolina. The role requires regular travel and work in a variety of professional environments, including customer sites, healthcare settings, conferences, and company locations. Duties may involve extended periods of driving, standing, walking, presenting, and transporting materials. Work environments and physical requirements may vary with business needs; reasonable accommodations may be made for individuals with disabilities. Galderma offers competitive compensation, annual incentive opportunities, comprehensive benefits, and opportunities for growth, development, and collaboration in an inclusive and innovative environment. This role does not offer work-authorization sponsorship; external applicants must be eligible to work in the United States.

Requirements

Bachelor’s degree in a relevant field.
At least 5 years of experience in the pharmaceutical industry.
At least 2 years in a reimbursement or access role supporting prescription-based products.
Proven experience successfully launching new-to-market specialty products and resolving difficult access challenges.
Understanding of utilization management tools, prior authorizations, and appeals.
Cross-functional experience and a proven record of collaboration and coordination.
Exceptional communication and presentation skills, including the ability to articulate a point of view succinctly and effectively to leaders and external customers.
Comprehensive analytical and strategic-thinking skills.
Ability and confidence to work effectively with a sense of urgency.
Adaptability, resilience, tenacity, and the ability to pivot quickly.
Proficiency in English and Microsoft Office, especially Word, Excel, and PowerPoint.
Ability to travel regularly and perform work in varied professional environments; duties may include extended driving, standing, walking, presenting, and transporting materials.
Must be eligible to work in the United States; work-authorization sponsorship is not offered.

Nice To Haves

Dermatology and/or biologic experience.
Account management experience.

Responsibilities

Optimize the experience for patients and accounts.
Identify, troubleshoot, and help resolve access challenges for patients prescribed Galderma products.
Deliver information and education about Galderma patient support services and product access to address complex reimbursement challenges.
Support strategic and tactical initiatives within the assigned geographic region, supporting the Regional Sales Manager and 5–7 Account Managers.
Follow complex compliance business rules to protect patient confidentiality and access to care.
Serve as the escalation point for field-based access issues raised by Sales Managers in the assigned region.
Partner with Sales, Market Access, and Patient Services colleagues to improve the patient and practice experience.
Partner with external stakeholders, including specialty pharmacies and HUB services, to support a seamless patient journey.
Serve as a subject matter expert to help customers reduce non-clinical barriers to therapy access.
Educate dermatology customers on Galderma patient services through scheduled meetings, business reviews, and educational programs.