Field Access Manager, Southeast - Raleigh, NC

Galderma•Boston, MA

21d•Onsite

About The Position

The Field Access Manager is a field-based role in Galderma’s Therapeutic Dermatology Business Unit, supporting accounts in gaining access to Galderma’s biologic treatment. The role provides access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis. The position covers a specified territory based in Raleigh, North Carolina, including Durham and Wilmington, North Carolina, through Myrtle Beach, South Carolina. It partners with US cross-functional stakeholders and external partners and reports directly to the Field Access Director team. The role optimizes the patient and account experience by helping resolve access barriers, educating dermatology customers about patient services, and coordinating with sales, market access, patient services, specialty pharmacies, and HUB services. It also supports regional strategic and tactical initiatives and serves as an escalation point for field-based access issues. The position requires regular travel and work in varied professional settings, including customer sites, healthcare settings, conferences, and company locations. Work may involve extended periods of driving, standing, walking, and presenting, as well as transporting materials. Work environments and physical requirements may vary according to business needs; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree in a relevant field.
At least 5 years of experience in the pharmaceutical industry.
At least 2 years of experience in a reimbursement or access role supporting prescription-based products.
Proven experience launching new-to-market specialty products and resolving difficult access challenges.
Understanding of utilization management tools, prior authorizations, and appeals.
Cross-functional experience and a proven record of collaboration and coordination.
Exceptional communication and presentation skills, including the ability to communicate a point of view succinctly and effectively to leadership and external customers.
Comprehensive analytical and strategic-thinking skills.
Ability and confidence to work effectively with a sense of urgency.
Adaptability, resilience, tenacity, and the ability to pivot quickly.
Proficiency in English and Microsoft Office, especially Word, Excel, and PowerPoint.
Must be eligible to work in the United States; this role does not offer work-authorization sponsorship.
Ability to travel regularly and work in varied professional environments; duties may involve extended driving, standing, walking, and presenting, and transporting materials.

Nice To Haves

Dermatology and/or biologic experience.
Account management experience.

Responsibilities

Optimize the experience for patients and accounts.
Identify, troubleshoot, and help resolve access challenges for patients prescribed Galderma products.
Educate and support accounts by providing information about Galderma patient support services and product access to address complex reimbursement challenges.
Support strategic and tactical initiatives in the assigned geography, supporting the Regional Sales Manager and 5–7 Account Managers.
Follow complex compliance rules to protect patient confidentiality and support access to care.
Resolve field-based access issues and serve as the escalation point for Sales Managers in the assigned region.
Partner with the Sales Team, Market Access, and Patient Services colleagues to improve patient and practice experiences.
Partner with external stakeholders, including Specialty Pharmacies and HUB services, to support a seamless patient journey.
Serve as a subject matter expert to help customers reduce non-clinical barriers to therapy access.
Educate dermatology customers about Galderma patient services through scheduled meetings, business reviews, and educational programs.
Travel regularly and perform work in customer, healthcare, conference, and company settings.