Fiber Technician - Franklin, IN
About The Position
Metronet is hiring a Fiber Technician in Franklin, Indiana. The technician performs basic to advanced installations, disconnects, and service changes for residential and business customers receiving high-speed internet and phone services. The role includes troubleshooting and repairing services from the fiber terminal or ONT to customer electronic devices, including modems and wireless devices. The technician educates customers about Metronet products and services, explains offerings to earn commissions, and works toward key performance metrics while maintaining professionalism with customers and associates. Other job-related duties may be assigned. The position requires after-hours on-call rotation and availability for overtime, including weekends and holidays. Travel may be required for training or as needed. Metronet provides tools, equipment, training, a company vehicle, and a fuel card. The listed pay range is $20–$22.
Requirements
- High school diploma or GED.
- Telecom or fiber company experience is preferred but not required.
- Ability to work kneeling or standing for extended periods.
- Ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
- Ability to climb ladders up to 25 feet using appropriate safety equipment.
- Ability to lift and carry loads up to 75 pounds, including a ladder.
- Ability to use basic hand tools and specialized equipment after training.
- Valid driver's license and satisfactory driving record.
- Willingness to work both independently and as part of a team.
- Must be legally authorized to work in the United States.
- Available for after-hours on-call rotation and overtime when necessary, including weekends and holidays.
- Available to travel for training or as needed.
Nice To Haves
- Experience with a telecom or fiber company.
Responsibilities
- Install and troubleshoot Metronet services from the terminal to Customer Premise Equipment (CPE).
- Perform basic to advanced installations, disconnects, and service changes for residential and business customers.
- Provide basic troubleshooting and repair for services from the fiber terminal or ONT to customer devices, including modems and wireless devices.
- Educate customers about Metronet products and services and explain offerings to customers.
- Work toward key performance metrics.
- Maintain professionalism with customers and fellow associates.
- Safely and professionally operate and maintain the company vehicle and equipment.
- Perform after-hours on-call rotation duties.
- Travel for training or as needed.
- Perform other job-related duties as requested.
Benefits
- Company pays 80% of medical premiums.
- Company-paid disability and life insurance.
- Employee Assistance Program (EAP).
- 401(k) with dollar-for-dollar company match up to 6%.
- Equipment and resources provided on day one.
- Opportunities for advancement.
- Professional development programs.
- Associate perks and discounts.
- Discounted Metronet service in the serviceable area.
- Company-paid logo attire or uniform.
- Tools, equipment, and training provided.
- Company vehicle and fuel card.
- Cell phone allowance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
