Fiber Technician - Franklin, IN
About The Position
Metronet is hiring a Fiber Technician in Franklin, Indiana, to install, disconnect, and change residential and business high-speed internet and phone services. The role includes basic-to-advanced installation work and troubleshooting and repair from the fiber terminal or ONT through customer equipment, including modems and wireless devices. The technician educates customers about Metronet products and services and may earn commissions by explaining them. The role involves working toward performance metrics, serving customers and coworkers professionally, and completing other job-related duties as requested, subject to applicable state and federal laws. The technician performs an on-call rotation after regular business hours and must be available for overtime when needed, including weekends and holidays, and travel for training or as needed. Company-provided resources include equipment and training, a vehicle and fuel card, logo attire, and a cell phone allowance.
Requirements
- High school diploma or GED.
- Physical ability to work for extended periods kneeling or standing.
- Physical ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
- Ability to climb ladders up to 25 feet using appropriate safety equipment.
- Ability to lift and carry loads up to 75 pounds, including a ladder.
- Ability to work with basic hand tools and specialized equipment after training.
- Valid driver's license and satisfactory driving record.
- Willingness to work both independently and as part of a team.
- Must be legally authorized to work in the United States.
- Availability for an after-hours on-call rotation, necessary overtime including weekends and holidays, and travel for training or as needed.
Nice To Haves
- Experience with a telecommunications or fiber company is preferred but not required.
Responsibilities
- Install, troubleshoot, disconnect, and change Metronet services from the terminal to customer premise equipment (CPE).
- Provide basic troubleshooting and repair of services from the fiber terminal or ONT to customer electronic devices, including modems and wireless devices.
- Educate customers in depth about Metronet products and services and explain those offerings to customers.
- Work toward key performance metrics.
- Maintain professional conduct with customers and fellow associates.
- Safely and professionally operate and maintain the company vehicle and equipment.
- Perform on-call rotation duties after regular business hours.
- Work overtime when deemed necessary, including holidays and weekends.
- Travel for training or as needed.
- Perform other job-related duties as requested.
Benefits
- Company pays 80% of medical premiums.
- Company-paid disability and life insurance.
- Employee Assistance Program (EAP).
- 401(k) company match dollar for dollar up to 6%.
- Equipment and resources provided on day one.
- Opportunities for advancement.
- Professional development programs.
- Associate perks and discounts.
- Discounted Metronet service in the company's serviceable area.
- Company-paid logo attire/uniform.
- Tools, equipment, and training provided.
- Company vehicle and fuel card.
- Cell phone allowance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
