Fiber Technician - Amarillo, TX

Metronet • Amarillo, TX

2d

About The Position

Metronet is hiring a Fiber Technician in Amarillo, Texas. The role performs basic to advanced installations, disconnects, and service changes for residential and business customers using high-speed internet and phone services. The technician troubleshoots and repairs services from the fiber terminal or ONT to customer electronic devices, including modems and wireless devices.

The technician installs and troubleshoots Metronet services from the terminal to customer premise equipment, educates customers about Metronet products and services, and explains products and services to customers while earning commissions. The role also involves working toward performance metrics, maintaining professional relationships with customers and associates, and completing other job-related duties as requested.

Additional requirements include participating in an after-hours on-call rotation, working overtime when necessary—including weekends and holidays—and traveling for training or as needed.

Requirements

• High school diploma or GED.
• Ability to work for extended periods in kneeling or standing positions.
• Ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
• Ability to climb ladders up to 25 feet using appropriate safety equipment.
• Ability to lift and carry loads up to 75 pounds, including a ladder.
• Ability to use basic hand tools and specialized equipment after training.
• Valid driver's license and satisfactory driving record.
• Willingness to work both independently and as part of a team.
• Must be legally authorized to work in the United States.
• Availability for after-hours on-call rotation, overtime as needed—including weekends and holidays—and travel for training or as needed.

Nice To Haves

• Experience with a telecommunications or fiber company.

Responsibilities

• Install and troubleshoot Metronet services from the terminal to customer premise equipment.
• Perform installations, disconnects, service changes, troubleshooting, and repairs for residential and business high-speed internet and phone services.
• Provide in-depth customer education about Metronet products and services.
• Explain Metronet products and services to customers and earn commissions.
• Maintain professional conduct with customers and fellow associates.
• Work toward key performance metrics.
• Perform other job-related duties as requested.
• Participate in after-hours on-call rotation duties.
• Work overtime when necessary, including weekends and holidays.
• Travel for training or as needed.
• Safely and professionally operate and maintain the company vehicle and equipment.

Benefits

• Company pays 80% of medical premiums.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• 401(k) company match dollar for dollar up to 6%.
• Equipment and resources provided on day one.
• Opportunities for advancement.
• Professional development programs.
• Associate perks and discounts.
• Discounted Metronet service in the serviceable area.
• Company-paid logo attire or uniform.
• Tools, equipment, and training provided.
• Company vehicle and fuel card.
• Cell phone allowance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED