Fiber Technician

Ideatek Telcom LLC • Wichita, KS

1h • Onsite

About The Position

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

A Fiber Technician at IdeaTek is a hardworking individual dedicated to connecting our communities through reliable fiber-to-the-home installations. Each day, you will perform independent residential installations and ensure prompt repairs for both internet and VoIP services.
This role requires a passion for problem-solving, as you will diagnose and resolve customer connectivity issues on-site. You will spend your day in the field throughout South Central Kansas, providing a friendly and knowledgeable in-home experience. Whether you are operating a bucket truck for aerial work or managing underground fiber drops, your focus will be on safety and delivering an outstanding customer experience.

Requirements

• 2+ years of relevant work experience in a field-based technical role (e.g., installer, electrician, HVAC, or other low voltage work)
• Valid driver's license with no restrictions.
• Ability to work outdoors in various weather conditions and lift up to 80 lbs.
• Comfortable working in underground and aerial environments, including climbing ladders up to 32ft.
• Ability to enter and operate a bucket truck with a weight limit of 300 lbs.
• Flexible schedule with the ability to work an on-call rotation (nights/weekends/holidays) and regular Saturdays/Sundays.

Nice To Haves

• General knowledge of telecommunications services, including internet, wireless, and phone systems.
• Flexibility to work a Tuesday–Saturday schedule to meet community needs.
• High aptitude for learning and a proactive approach to growing technical skills.
• High attention to detail and a deep commitment to quality workmanship.
• Strong sense of urgency and dedication to following through on all tasks.
• Excellent communication skills, both verbal and written.
• Adaptability to manage shifting priorities in a dynamic work environment.
• Safety-focused mindset, consistently adhering to all company safety protocols.

Responsibilities

• Perform independent fiber-to-the-home (FTTP) installations and ensure prompt repairs.
• Install and repair residential and business VoIP services to ensure high-quality communication.
• Diagnose and resolve customer connectivity and service problems accurately and efficiently.
• Provide an outstanding in-home/business customer experience through friendly, patient, and knowledgeable service regarding gateways and WiFi.
• Install service drops from the terminal to customer homes or businesses.
• Operate a bucket truck safely for aerial installations while strictly following DOT and OSHA safety guidelines.
• Maintain a working knowledge of aerial and underground fiber optic networks to ensure infrastructure integrity.

Benefits

• Competitive base pay with discretionary quarterly bonus incentives.
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed