Fiber Technician

MAINSTREAM FIBER NETWORKS LLC•Nashville, IN

17h•Onsite

About The Position

The Fiber Technician – L1 role is responsible for running fiber into the customer’s residence or business. The Fiber Technician – L1 will also assist customers in finding the best location in the residence/business for the equipment, then set up the equipment and provide a walkthrough of how to use it. They will also be there to assist with any questions or concerns that a customer may have, and ensure the customer receives the best experience possible.

Requirements

HIGH SCHOOL DIPLOMA OR EQUIVALENT, REQUIRED
MUST MEET MAINSTREAM’S STANDARDS OF PROFESSIONALISM IN COMMUNICATIONS AND APPEARANCE
MUST WEAR MAINSTREAM-BRANDED ATTIRE AND WEAR APPROPRIATE SAFETY APPAREL, AND BE AWARE OF AND FOLLOW ALL ESTABLISHED SAFETY PRACTICES AND PROCEDURES
MUST BE ABLE TO PASS AN INITIAL HIRE DRUG SCREEN
MUST BE ABLE TO PASS MAINSTREAM RANDOM DRUG SCREENING
ABILITY TO COMMUNICATE NATURALLY AND PLEASANTLY OVER THE TELEPHONE
ABILITY TO PROFESSIONALLY COMMUNICATE EXTENSIVELY IN PERSON DURING IN-HOME INSTALLATION
REQUIRES ALERTNESS AND ATTENTION TO DETAIL. ABILITY TO WORK UNDER STRESS
A VALID DRIVER’S LICENSE IS REQUIRED
MUST BE ABLE TO PASS THE MSFN MOTOR VEHICLE RECORD REQUIREMENT

Nice To Haves

OSHA-10 certification, preferred
Ability to lift, carry, set up, climb, and take down ladders.
Ability to work with basic power tools
Ability to work in confined / low ventilation areas (attics and crawlspaces)
Ability to work in all weather conditions

Responsibilities

Install and properly route aerial and underground fiber drops
Perform basic splicing throughout the drop network
Installation of fiber and equipment in the customer’s home
Customer education with the Calix App and Wi-Fi setup
Going into attics, crawlspaces, wall fishing, and climbing ladders
Review home/business layout to determine job specifications and installation needs
Orders and/or obtains required equipment
Attempts to solve problems and challenges where appropriate
Proper communication/notating
Interfaces with customers to negotiate the placement of equipment, may assist with web access, and trains the customer on how to use the new equipment
Ensures the customer is satisfied with the work that has been done
Responds to inquiries and provides follow-up to customers
Able to perform basic troubleshooting through drop network utilizing OTDR and optical power meters
May be required to perform additional duties and tasks as required by Mainstream
Participate in a rotating on-call schedule, including evenings, weekends, and holidays, to support emergency response, service restoration, and operational continuity. This requirement applies to all technician levels.
Completed other tasks as assigned