Fiber Technician - Des Moines, IA

Metronet • Des Moines, IA

2d

About The Position

The Fiber Technician performs basic to advanced installations, disconnects, service changes, troubleshooting, and repairs for residential and business customers receiving high-speed internet and phone services. The role covers service from the fiber terminal or ONT through customer-premises equipment and consumer electronic devices, including modems and wireless devices. The technician educates customers about Metronet products and services and may earn commissions by explaining those offerings. The position requires professional interaction with customers and associates, work toward key performance metrics, and completion of other job-related duties as requested.

The role includes after-hours on-call rotations, overtime when necessary (including weekends and holidays), and travel for training or as needed. Metronet provides equipment, resources, tools, training, a company vehicle and fuel card, company-paid logo attire, and a cell phone allowance. The listed pay range is $20–$22.

Requirements

• High school diploma or GED.
• Physical ability to work in kneeling or standing positions for extended periods.
• Physical ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
• Physical ability to climb ladders up to 25 feet using appropriate safety equipment.
• Ability to lift and carry loads of up to 75 pounds, including a ladder.
• Ability to work with basic hand tools and specialized equipment after training.
• Ability to operate and maintain a company vehicle and equipment safely and professionally.
• Valid driver's license and satisfactory driving record.
• Willingness to work both as part of a team and independently.
• Must be legally authorized to work in the United States.
• Availability for overtime when necessary, including holidays and weekends.
• Availability to travel for training or as needed.

Nice To Haves

• Experience with a telecommunications or fiber company is preferred, but not required.

Responsibilities

• Install and troubleshoot all Metronet services from the terminal to customer-premises equipment (CPE).
• Perform basic to advanced installations, disconnects, and service changes for residential and business customers.
• Provide basic troubleshooting and repair for services from the fiber terminal or ONT to customer electronic devices, including modems and wireless devices.
• Educate customers in depth about Metronet products and services.
• Explain Metronet services and products to customers to earn commissions.
• Interact professionally with customers and fellow associates.
• Work toward meeting key performance metrics.
• Perform after-hours on-call rotation duties.
• Perform other job-related duties as requested.

Benefits

• Company pays 80% of medical premiums.
• Company-paid disability insurance.
• Company-paid life insurance.
• Employee Assistance Program (EAP).
• 401(k) company match dollar for dollar up to 6%.
• Equipment and resources provided on day one.
• Opportunities for advancement.
• Professional development programs.
• Associate perks and discounts.
• Discounted Metronet service in the serviceable area.
• Company-paid logo attire/uniform.
• Tools, equipment, and training provided.
• Company vehicle and fuel card.
• Cell phone allowance.
• Competitive total compensation package.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED