Fiber Splicer

IQ Fiber•Dover, DE

75d

About The Position

IQ Fiber is seeking a Fiber Splicer to install, splice, test, certify, and repair its fiber optic network infrastructure. The role troubleshoots and resolves service issues across outside-plant (OSP) distribution fiber, customer terminations, splitter cabinets, patch panels, and NIDs, and performs contractor quality-assurance checks to ensure work meets company standards. Approximately 90% of the position is field-based, with significant time spent on customer premises. Exceptional customer service is critical during installation and troubleshooting. The Fiber Splicer supports a 24/7/365 operation, including emergency response during network outages and natural disasters, on-call rotations, after-hours and weekend work, and mandatory overtime as business needs require. Applicants must be local to Dover, Delaware.

Requirements

3–5 years of telecommunications experience.
Strong knowledge of fiber splicing, OSP infrastructure, and network testing practices.
Proficiency with OTDR, PON meters, volt/ohm meters, and toners; competency with core alignment splicing machines for drops and pigtails.
Valid driver's license with a clean MVR; ability to pass pre-employment screening and drive at night and in adverse weather.
Computer skills sufficient to process trouble tickets and proficiency with Microsoft Excel and Word.
Close vision, color vision, depth perception, ability to adjust focus, and good hand-eye coordination.
Ability to repeatedly lift up to 50 pounds, climb ladders, work on utility poles up to 28 feet, and work in adverse weather, attics, and crawlspaces.
Availability for a 24/7/365 operation, including on-call rotations, emergency response, mandatory overtime, and after-hours and weekend work.
Applicants must be local to Dover, Delaware.
Must be authorized to work for any employer in the U.S.; IQ Fiber cannot sponsor or take over sponsorship of an employment visa.

Responsibilities

Splice fiber optic drops and pigtails using a core alignment splicing machine; repair underground drop pipes, re-pull underground fiber drops, and splice drops between distribution vaults and premise NIDs as needed.
Install, maintain, and troubleshoot OSP distribution fiber from the Main OLT Hub and FDH cabinets to end users; install and maintain splitter cabinets, patch panels, NIDs, and associated equipment.
Place fiber inside customer premises, including single-family units and MDU high-rises, with precision and professionalism.
Use optical test and diagnostic equipment to test, certify, and validate IQ Fiber services.
Respond to and resolve service outages efficiently, remain in service until issues are resolved, and maintain readiness during on-call periods.
Perform contractor QA checks and ensure field work meets technical standards, safety requirements, and quality expectations.
Provide professional, clear communication and high-quality customer service in residential and commercial field environments.
Maintain accountability for safety, productivity, quality, and workmanship; comply with OSHA standards and IQ Fiber policies.
Keep company equipment field-ready, maintain the assigned vehicle in clean and professional condition, and wear approved IQ Fiber branded clothing.
Support emergency schedules during natural disasters and network outages, and work after hours, weekends, and mandatory overtime as required.
Perform other duties as assigned.