Fiber Optic Technician

Ziply Fiber•La Grande, OR

5d•$22 - $30•Onsite

About The Position

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. Earning Your Trust: We build trust through clear, honest, human communication. The Fiber Optic Technician is responsible for engaging and developing customer relationships and providing solutions to our customers through Ziply Fiber products and services.

Requirements

High school diploma or GED required.
1-2 years of experience in fiber data and voice installation and maintenance
Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
Must complete a pre-employment drug screening.
Ability to work nights and weekends, as well as on-call rotation as required.
Ability to work aloft from heights on poles and ladders.
Ability to follow through on jobs to completion in a timely manner.
Ability to remain calm in high stress situations and demonstrate good judgment.
Basic keyboard and software skills.
Good mathematics skills.
Active listening, decision making and strong problem-solving skills.
Ability to communicate effectively with customers and provide excellent customer service.
Strong verbal and written communication skills.
Ability to read and understand road maps, discern street signs, and address numbers.
Ability to be unaffected by flashing lights and strobes.
Ability to operate equipment to perform the essential functions of the job (i.e., splicing tools, test equipment, computer/laptop, phone, and company vehicle.)
Ability to drive on behalf of the company in a safe and responsible manner.
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.
Fiber Optic Technician work involves driving a motor vehicle and must be able to perform all functions of operating a motor vehicle regularly and safely.
Essential and marginal functions may require maintaining physical condition necessary to frequently stand, walk, climb, or sit for prolonged periods of time and regularly position oneself (i.e., bend, twist, reach, grasp, push, pull) to handle, lift and carry objects over 50 lbs.

Nice To Haves

Experience supporting and interacting with customers is preferred.
Experience with MS Outlook, Word, and Excel, and different PC operating systems preferred.
Telecommunications wiring color-code competency is a plus.
Additional certification, licensing, or experience (i.e., hosted voice, ethernet, Fiber, Optics, flagging, CPR etc.) is a plus.

Responsibilities

Install and maintain residential internet and phone (ie: fiber drops, ONTs, routers, Wi-Fi extenders and inside premises wiring.)
Support, install, and repair company products and services.
Communicate effectively and accurately with customers to reduce repeat service calls.
Locate and report potential issues with OSP to prevent outages and maintain a professional appearing plant.
Respond to service outages and assist vendors when/where needed.
Fiber Optic Splitter adds & Hub work.
When not re-supply, the technician will be in the load performing Fiber Tech work.
Read and interpret outside plant drawings for drop placement, customer service orders and repair tickets.
Use automated dispatch equipment (i.e., handheld terminals), and appropriate test equipment to verify proper installation and/or repair.
Residential Gateways and HSI (High-Speed Interface) business class routers.
Work aloft on ladders against buildings or poles while connecting, installing or repairing fiber and wireless services. Bucket truck and other vehicle/trailer use may be required.
Must be available for Standby rotation.
Drive box truck to pick up material and deliver to needed locations.
Organize and clean the storage units, breakdown pallets, put material away.
Make re-order list for next run.
Performs other duties as required to support the business and evolving organization.
Business Hosted Voice.
Commercial designed circuits managed WiFi Solutions.
Turns up and Assists with Provisioning repeat design circuits and managed routers.
Central Office tasks.