Fiber Optic Installation Technician

Gateway Fiber•Chicopee, MA

23h•$25 - $30

About The Position

Gateway Fiber is seeking a Fiber Optic Installation Technician to inspect, connect, and deploy its fiber-optic network and deliver services to residential, business, and enterprise customers. The role supports network growth by completing installations, documenting and auditing construction, repairing damaged infrastructure, and deploying network cabinet and node sites. Technicians work in a fast-paced environment where attention to detail and quality are important. The position also involves providing a positive customer experience, pursuing available troubleshooting and repair options before suspending work orders, and communicating obstacles to dispatch and leaders while helping complete necessary repairs.

Requirements

Arrive at work on time and dress in alignment with the company dress code.
Maintain a clean, hazard-free work vehicle and work environment.
Demonstrate attention to detail and adherence to quality standards.
Be self-motivated and able to work independently.
Be eager to learn and grow.
High school diploma or equivalent.
Valid Class E Driver’s License.
Ability to stand and walk for up to eight hours per day and climb multiple sets of stairs while carrying materials weighing 40 to 60 pounds.
Ability to ride in a vehicle for up to four hours per day while traveling to job locations.
Ability to work in different temperatures and changing weather conditions.
Ability to traverse and inspect all areas of a jobsite in all types of weather, including walking, climbing, reaching, bending, crawling, and stretching.
Understand and identify standard construction-site hazards.
Ability to differentiate colors, shades, and brightness levels.
Schedule flexibility to meet changing job demands.

Nice To Haves

Knowledge of 802.11 wireless networking installation and troubleshooting.
Basic TCP/IP configuration and troubleshooting.
Vocational school training or apprenticeship.

Responsibilities

Terminate fiber-optic cables.
Augment existing network installations.
Install fiber-optic connections to homes, businesses, and enterprise buildings.
Document network work.
Audit and inspect newly completed network construction.
Repair damaged infrastructure.
Deploy additional network cabinet and node sites.
Provide an exceptional Gateway Fiber experience to customers.
Exhaust troubleshooting and repair options before suspending work orders.
Notify dispatch and leaders about issues preventing work completion and follow through to assist with necessary repairs.