Fiber Optic Technician

Ziply Fiber•Spokane Valley, WA

3d•$22 - $30

About The Position

The Fiber Optic Technician engages and develops customer relationships and provides solutions through Ziply Fiber products and services. The role installs, maintains, supports, and repairs residential internet and phone services, including fiber drops, ONTs, routers, Wi-Fi extenders, and inside-premises wiring. It also supports outside plant (OSP) maintenance, outage prevention, field response, splitter additions, hub work, and other fiber technician duties. The technician reads outside plant drawings, customer service orders, and repair tickets; uses dispatch and test equipment; and works with residential gateways and business-class HSI routers. The position may include premium additional responsibilities such as business hosted voice, commercial circuits and managed Wi-Fi, provisioning repeat-design circuits and managed routers, and central office tasks. Other duties may be assigned to support the business. The technician must be available for standby rotation and able to work nights, weekends, and on-call rotations as required. The position pays $21.78 to $29.70 per hour, based on experience, with an additional $3.00 per hour when performing premium additional responsibilities. The work involves operating a vehicle, working aloft on ladders and poles, and handling materials and equipment. Work may take place in hot or cold temperatures, at heights over 15 feet, in confined spaces, near power lines and electricity, in moderate to high noise, and during inclement weather. Applicants must be authorized to work in the United States; sponsorship is not available. Employment is subject to a background check and may require a pre-employment drug screening.

Requirements

High school diploma or GED.
Must have and maintain a valid driver’s license, auto insurance, and a satisfactory driving record.
Must complete a pre-employment drug screening.
Ability to work nights and weekends and participate in on-call rotation as required.
Ability to work at heights on poles and ladders.
Ability to follow jobs through to completion in a timely manner.
Ability to remain calm in high-stress situations and demonstrate good judgment.
Basic keyboard and software skills.
Good mathematics skills.
Active listening, decision-making, and problem-solving skills.
Ability to communicate effectively with customers and provide excellent customer service.
Strong verbal and written communication skills.
Ability to read and understand road maps and discern street signs and address numbers.
Ability to be unaffected by flashing lights and strobes.
Ability to operate equipment needed for the job, including splicing tools, test equipment, a computer or laptop, a phone, and a company vehicle.
Ability to drive on behalf of the company safely and responsibly.
Ability to perform the physical demands of the role, including frequent standing, walking, climbing, or prolonged sitting; bending, twisting, reaching, grasping, pushing, and pulling; and handling, lifting, and carrying objects over 50 pounds.
Applicants must be currently authorized to work in the United States for any employer; sponsorship is not available.
Employment is subject to a pre-employment background check.

Nice To Haves

Experience supporting and interacting with customers.
Experience with MS Outlook, Word, Excel, and different PC operating systems.
One to two years of experience in fiber data and voice installation and maintenance.
Telecommunications wiring color-code competency.
Additional certification, licensing, or experience in hosted voice, Ethernet, fiber, optics, flagging, CPR, or related areas.

Responsibilities

Install and maintain residential internet and phone services, including fiber drops, ONTs, routers, Wi-Fi extenders, and inside-premises wiring.
Support, install, and repair company products and services.
Communicate accurately and effectively with customers to reduce repeat service calls.
Locate and report potential outside plant issues to prevent outages and maintain a professional-looking plant.
Respond to service outages and assist vendors when and where needed.
Perform fiber optic splitter additions and hub work.
Perform Fiber Technician work when not handling re-supply duties.
Read and interpret outside plant drawings for drop placement, customer service orders, and repair tickets.
Use automated dispatch equipment and appropriate test equipment to verify installations and repairs.
Work with residential gateways and high-speed interface business-class routers.
Work aloft on ladders against buildings or poles while connecting, installing, or repairing fiber and wireless services; use a bucket truck or other vehicle/trailer when required.
Participate in standby rotation.
Drive a box truck to pick up materials and deliver them to needed locations.
Organize and clean storage units, break down pallets, put materials away, and prepare a reorder list for the next run.
Perform premium additional responsibilities, including business hosted voice, commercial designed circuits and managed Wi-Fi solutions, provisioning repeat-design circuits and managed routers, and central office tasks.
Perform other duties as required to support the business and evolving organization.