Fiber I&R Technician - Lebanon, OH

CS Contract Solutions•Lebanon, OH

17d•$104,000 - $208,000•Onsite

About The Position

The Fiber I&R Technician installs, maintains, and repairs fiber-optic internet services for residential and commercial customers in Lebanon, OH. This is a full-time, W-2 position employed directly by CS Contract Solutions, with work performed on behalf of its telecom carrier clients across an assigned region. The technician must be flexible about work locations as client project needs change and deliver quality installations and clear product education to customers. The position uses production-based pay per completed job rather than a fixed hourly or salary rate. Estimated annual earnings are $104,000–$208,000 for fully ramped technicians, depending on performance. Paid training is provided for all skill levels. Shortly after hire, the role requires a paid one-week training program in Bedford, NH, including travel and overnight lodging.

Requirements

Fiber-optic internet and home phone service experience is preferred; paid training is provided for all skill levels.
Must have a personal truck, van, or SUV with a ladder rack.
Must provide personal tools and safety equipment according to the company's required checklist.
Smartphone, laptop, and Microsoft Excel are required.
Ability to lift up to 80 pounds unassisted.
Effective communication and interpersonal skills, ability to multitask, and ability to work as part of a team.
Must pass a background check, MVR screen, and drug test.
Ability to work overtime and weekends.
Must be flexible with work locations as client project needs change.
Must align with the company's core values: Honesty and Integrity; Attitude Over Skills; Courage in Communications; Effort, Energy, and Execution; and Keep Your Axe Sharp.

Nice To Haves

Fiber-optic internet and home phone service experience.

Responsibilities

Install, maintain, and repair fiber-optic systems for residential and commercial customers, including placing aerial or buried drops and installing interior and exterior wiring.
Complete pre-installation work orders and post-installation service verification, confirming internet, phone, and, when applicable, TV service performance before leaving the job site.
Educate customers about products to support customer satisfaction and reduce repeat visits.
Follow safety rules and OSHA regulations, including safe work practices at heights and in confined spaces.
Keep scheduled customer appointments and accurately record work orders and time using internal systems.
Maintain minimum acceptable metrics for Repeats, Productivity, and Completions.
Assist other technicians and adapt to new processes and information as needed.