Fiber Technician - Englewood, OH
About The Position
Metronet is hiring a Fiber Technician in Englewood, Ohio. The technician performs basic to advanced installations, disconnects, and service changes for residential and business customers receiving high-speed internet and phone services. The role includes troubleshooting and repairing service from the fiber terminal or ONT to customers’ electronic devices, such as modems and wireless devices. The technician educates customers about Metronet products and services, earns commissions by explaining those offerings, and works toward key performance metrics while maintaining professional interactions with customers and associates. Other job-related duties may be assigned. The position involves physical work in varied conditions, including attics, crawl spaces, and adverse weather. Technicians must be able to kneel or stand for extended periods, climb ladders up to 25 feet using appropriate safety equipment, and lift and carry loads up to 75 pounds, including a ladder. The role also includes after-hours on-call rotations, overtime when necessary—including weekends and holidays—and travel for training or as needed.
Requirements
- High school diploma or GED.
- Telecommunications or fiber-company experience is preferred but not required.
- Ability to work kneeling or standing for long periods.
- Ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
- Ability to climb ladders up to 25 feet using appropriate safety equipment.
- Ability to lift and carry loads up to 75 pounds, including a ladder.
- Ability to work with basic hand tools and specialized equipment after training.
- Valid driver's license and satisfactory driving record.
- Willingness to work independently and as part of a team.
- Must be legally authorized to work in the United States.
- Available for after-hours on-call rotations.
- Available to work overtime when necessary, including weekends and holidays.
- Available to travel for training or as needed.
Nice To Haves
- Experience with a telecommunications or fiber company.
Responsibilities
- Install and troubleshoot all Metronet services from the terminal to Customer Premise Equipment (CPE).
- Perform basic to advanced installations, disconnects, and service changes for residential and business customers.
- Troubleshoot and repair services from the fiber terminal or ONT to customer electronic devices.
- Provide in-depth customer education on Metronet products and services.
- Explain Metronet services and products to customers and earn commissions.
- Maintain professional conduct with customers and fellow associates.
- Work toward meeting key performance metrics.
- Perform on-call rotation duties after regular business hours.
- Operate and maintain company vehicles and equipment safely and professionally.
- Perform other job-related duties as requested.
Benefits
- Company pays 80% of medical premiums.
- Company-paid disability insurance.
- Company-paid life insurance.
- Employee Assistance Program (EAP).
- 401(k) company match dollar for dollar up to 6%.
- Equipment and resources provided on day one.
- Opportunities for advancement.
- Professional development programs.
- Associate perks and discounts.
- Discounted Metronet service in the serviceable area.
- Company-paid logo attire/uniform.
- Tools, equipment, and training provided.
- Company vehicle and fuel card.
- Cell phone allowance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
