Fiber Technician - Englewood, OH
About The Position
Metronet is hiring a Fiber Technician in Englewood, Ohio. The technician performs basic to advanced installations, disconnects, and service changes for residential and business customers receiving high-speed internet and phone services. The role includes basic troubleshooting and repairs from the fiber terminal or ONT to customer electronic devices, such as modems and wireless devices. The technician installs and troubleshoots Metronet services from the terminal to customer-premises equipment, educates customers about products and services, and explains offerings to customers while earning commissions. The position requires professional interactions with customers and colleagues and work toward key performance metrics. Other job-related duties may be assigned. The role includes after-hours on-call rotation, overtime when necessary—including weekends and holidays—and travel for training or as needed. Metronet provides equipment, resources, tools, training, a company vehicle and fuel card, company-paid logo attire, and a cell phone allowance. The stated pay range is $20–$22.
Requirements
- High school diploma or GED.
- Ability to work for extended periods while kneeling or standing.
- Ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
- Ability to climb ladders up to 25 feet using proper safety equipment.
- Ability to lift and carry loads up to 75 pounds, including a ladder.
- Ability to work with basic hand tools and specialized equipment after training.
- Valid driver's license and satisfactory driving record.
- Willingness to work both as part of a team and independently.
- Must be legally authorized to work in the United States.
- Availability for after-hours on-call rotation.
- Availability to work overtime when necessary, including holidays and weekends.
- Availability to travel for training or as needed.
Nice To Haves
- Experience with a telecommunications or fiber company is preferred, but not required.
Responsibilities
- Install and troubleshoot Metronet services from the terminal to customer-premises equipment.
- Perform basic to advanced installations, disconnects, and service changes for residential and business customers.
- Troubleshoot and repair services from the fiber terminal or ONT to customer devices, including modems and wireless devices.
- Educate customers in depth about Metronet products and services.
- Explain Metronet products and services to customers and earn commissions.
- Maintain professional conduct with customers and fellow associates.
- Work toward key performance metrics.
- Perform on-call rotation duties after regular business hours.
- Work overtime when necessary, including holidays and weekends.
- Travel for training or as needed.
- Operate and maintain the company vehicle and equipment safely and professionally.
- Perform other job-related duties as requested.
Benefits
- Company pays 80% of medical premiums.
- Company-paid disability insurance.
- Company-paid life insurance.
- Employee Assistance Program (EAP).
- 401(k) company match dollar for dollar up to 6%.
- Equipment and resources provided on day one.
- Opportunities for advancement.
- Professional development programs.
- Associate perks and discounts.
- Discounted Metronet service in the serviceable area.
- Company-paid logo attire or uniform.
- Tools, equipment, and training provided.
- Company vehicle and fuel card.
- Cell phone allowance.
- Competitive total compensation package.
- 401(k) match vesting just after 12 months of employment.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
