2026 Box Office Representative Job Description

California Film Institute•San Rafael, CA

1d•Onsite

About The Position

We are looking for friendly, composed, and cinema-loving individuals to join the Box Office team for the 48th Mill Valley Film Festival (October 1-11, 2026). This is a fully in-person, customer-facing position-ideal for people who thrive in a fast-paced environment and can provide excellent service even under pressure. Some team members will begin as early as September 2 to support pre-festival ticketing operations when tickets go on sale. The rest of the team will join us starting September 15 for the full run of the Festival. Training will be provided and includes an overview of festival policies and our Agile Ticketing System (POS).

Requirements

Strong in-person customer service skills
Ability to stay calm, courteous, and solutions-oriented under pressure
Detail-oriented with solid organizational habits
Reliable and punctual with the ability to follow meal and rest break policies
Experience handling cash and using POS and/or ticketing systems
Team players with a passion for film and events

Nice To Haves

Agile Ticketing experience a plus
Preference for people based in the Bay Area

Responsibilities

Selling tickets, memberships, and possibly merchandise at box office locations
Checking in Members and issuing passes
Resolving customer issues with professionalism and care
Process internal ticket requests and ensure accuracy in order fulfillment
Providing clear and helpful in-person guidance to patrons
Assisting with Will Call organization and distribution
Monitoring ticket inventory and communicating with Box Office Managers on sellouts and low-ticket warnings
Keeping box office areas tidy, organized, and welcoming
Supporting daily box office set-up and breakdown (opening/closing procedures)
Collaborating with Theater Operations and Front of House teams to ensure smooth patron entry and badge validation