Female Drug Testing Technician
About The Position
Responsible for the efficient and responsible operation of the drug testing program. The technician provides a warm and welcoming environment for consumers, visitors, and staff, offers timely access to clinical staff when needed, and delivers professional customer service in person and by telephone. The role performs gender-specific, trauma-informed observed sample collection for clients and enrolls consumers in drug testing services. The technician maintains referrals, responds to referral-source inquiries, schedules and verifies appointments, checks in consumers, and collects fees. The position also includes keeping the work area organized and the restroom and office supplied, clean, and sanitary; communicating with the supervisor about situations that may affect work; protecting confidential consumer information; and following agency safety and administrative procedures. Other duties may be assigned by leadership or Executive Staff. The position is located at the General Pershing Headquarter in Oklahoma City, Oklahoma, and is a full-time day-shift role.
Requirements
- High school diploma or GED and two years of related experience and/or training, or an equivalent combination of education and experience.
- Proficiency in Microsoft Office software or equivalent, and intermediate general computer skills.
- Professional verbal and written communication skills.
- Ability to comprehend and interpret verbal and written instructions.
- Ability to multitask and remain organized while working with frequent interruptions.
- Ability to bend, stoop, climb stairs, move freely about facilities, reach upward and downward for filing, and use finger dexterity to operate office equipment.
- Ability to use hands regularly and sit for extended periods.
- Excellent speech and hearing for face-to-face and telephone communication.
- Ability to walk, stoop, kneel, crouch, or crawl frequently.
- Ability to occasionally lift and/or move up to 25 pounds.
- Must obtain a TB test within the stated timeframe and complete required NorthCare training within 30 days of employment.
Nice To Haves
- Peer Recovery Support Specialist credentials are preferred but not required.
Responsibilities
- Provide excellent consumer service and a warm, welcoming environment for consumers, visitors, and staff.
- Offer consumers timely access to clinical staff to meet immediate needs.
- Greet consumers and referral sources professionally using high-quality customer service and telephone skills.
- Perform trauma-informed, gender-specific observed sample collection in accordance with agency procedures.
- Enroll consumers in drug testing services and complete related enrollment duties.
- Maintain referrals; respond to referral-source inquiries; schedule, reschedule, and verify appointments.
- Check in consumers and collect fees.
- Complete daily cleaning, restocking, and maintenance of restroom and office supplies to ensure a safe and sanitary environment.
- Communicate with the direct supervisor about situations that may impair the ability to perform duties.
- Maintain an organized work area and follow through on assigned tasks.
- Abide by agency confidentiality policy and protect the integrity and confidentiality of consumer-related information.
- Follow safety and administrative procedures.
- Perform other duties as required or assigned by leadership and Executive Staff.
- Complete all NorthCare-required training within 30 days of employment.
- Have a TB test within 12 months before employment or obtain one within 30 days of employment.
- Adhere to applicable laws, professional standards, and ethical codes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
