Fee Administrator - US Remote

Motorola Solutions

1d•Remote

About The Position

Motorola Solutions is seeking an experienced Fee Administrator to join the MVRecovery team, which is part of MVTrac/MVConnect. This role is responsible for determining and processing fees necessary to run accounts. The Fee Administrator will handle agent fee requests, including requesting, approving, and rejecting them, as well as reviewing appeals for denied fees. They will also communicate escalated information to clients or supervisors and maintain fee reports. This position operates 100% via computer and does not require field work or travel. The ideal candidate is persistent, assertive, detail-oriented, and can thrive under high-priority tasks. Key skills include timely and accurate email communication, occasional phone calls, workload prioritization, strong multi-tasking and organization, excellent verbal and written communication, and a positive attitude towards change.

Requirements

Minimum 2 years of administrative-related experience, or equivalent.
High School Diploma, or equivalent.
Legal authorization to work in the U.S. indefinitely is required.
Persistent, assertive, detail-oriented, and thrives under high priority tasks.
Ability to receive, investigate and answer emails/queries from internal and external customers in a timely and accurate manner.
Ability to prioritize workload and work to deadlines.
Strong multi-tasking and organization skills.
Excellent verbal and written communication skills.
Ability to deal with change in a positive and proactive manner.

Nice To Haves

Experience with collateral repossession would be beneficial.
Proficiency in G-Suite preferred.
RDN, Recovery Connect (RC) and iBeam experience is a plus.

Responsibilities

Requesting, approving, and rejecting agent fee requests.
Reviewing agent fee denial appeals.
Communicating escalated information to the client or supervisor as needed.
Pulling and maintaining fee reports.
Updating designated accounts.
Communicating with clients throughout the lifecycle of each fee request.
Receiving, investigating, and answering emails/queries from internal and external customers in a timely and accurate manner.
Facilitating occasional outgoing telephone calls to support business objectives.
Prioritizing workload and working to deadlines.