Federal Technical Support Engineer (East Coast)

As a member of Technical Support at Aerospike, you will play a crucial role in investigating and resolving customer issues with Aerospike products. Your responsibilities will include troubleshooting, documenting issues, collaborating with Engineering for solutions, and serving as the customer advocate for timely issue resolution. With a focus on supporting the US Federal Government, State and Local Government, and Education customers, you will be part of a dynamic and energetic global team. This role requires a minimum of 5 years of technical support experience, strong Linux operating system knowledge, and an understanding of cloud and on-premise environments.

• Investigate, troubleshoot, and resolve customer issues on the Aerospike Data Platform.
• Document issues and collaborate with Engineering (if needed) to provide solutions.
• Take part in real-time remediation exercises with customers.
• Serve as the customer advocate for a timely resolution of issues.
• Share in the excitement of supporting a Mission Critical Data Platform in real-time for some of the world's biggest enterprises.
• Guide customers through new deployments.
• Help customers achieve their goals and maximize the value of their Aerospike investments.
• Contribute expertise by writing articles for the Aerospike Knowledge Base and Aerospike documentation.
• Be part of a flexible and energetic team.

• Minimum 5 years of experience in a technical support role
• Excellent experience with the Linux operating system. Certification(s) are desirable
• Understanding of Cloud and on-premise environments
• Strong technical aptitude, especially in the area of database, clients, connectors, and cloud technologies
• Understanding of distributed systems

• Premium customer experience
• Investigating and resolving customer issues
• Collaborating with Engineering to provide solutions
• Real-time remediation exercises with customers
• Timely resolution of issues
• Supporting a Mission Critical Data Platform
• Guiding customers through new deployments
• Maximizing the value of Aerospike investments
• Contributing expertise to the Aerospike Knowledge Base and documentation
• Flexible and energetic team
• Excellent technical, troubleshooting, and analytical skills
• Proactive and energetic approach to career
• Ability to multi-task and perform effectively under pressure
• Ability to understand and escalate issues efficiently
• Experience administering large-scale production environments
• Proof of U.S. Citizenship
• Ability to obtain a security clearance if needed
• Willingness and ability to participate in pager duty rotations
• Work from home flexibility
• Equal Opportunity Employer