Federal Agencies Director (Washington DC)

USAA•Washington Metro, DC

8d•Hybrid

About The Position

The Federal Agencies Director leads the development, implementation, and management of federal agency programs and projects that build and sustain relationships among USAA, strategic partners, federal agency leaders and influencers, members, and prospects. The role ensures program activity aligns with USAA strategic priorities, integrates advocacy initiatives, and provides strategic counsel and support for federal agency advocacy in line with business priorities. It also contributes to USAA’s long-term, cross-association strategy for federal agency advocacy initiatives. This position is based in the Washington, DC area and requires working in the office four days per week in a flexible work environment. Relocation assistance is not available. The role represents USAA in engagement with the federal agency community and advises internal teams and leaders on federal agency culture, relationships, and advocacy matters.

Requirements

8 years of experience developing and leading federal agency projects or programs.
Deep understanding of federal agency environments, cultures, standards, and codes of conduct.
Ability to develop effective work plans, translate strategy into executable tactics, and guide operations to completion.
Ability to work collaboratively with internal and external partners, including matrixed work groups, and to share knowledge and coach partners.
Comprehensive knowledge of federal agency operations and metrics, including demographics and trends, federal agency markets, and basic financials.
Ability to absorb and synthesize large amounts of information and distill complex messages into succinct, compelling presentations relevant to business issues.
Excellent relationship development skills.
Strong verbal and written communication skills.
Expert knowledge of Microsoft Office products, including PowerPoint, Excel, and Word.

Nice To Haves

Experience building and maintaining relationships with key personnel and leadership in federal agencies such as the FBI and DEA.
Strong understanding of federal legislative and regulatory processes, including government contracting and grant-making procedures.
Ability to navigate complex governmental structures and influence federal-level policy discussions.
A network of contacts within the federal government, particularly agencies with significant military or veteran affairs components.
Experience developing and executing advocacy strategies that engage federal stakeholders.
Ability to communicate effectively with and influence elected officials, policymakers, agency heads, program managers, and external stakeholders.

Responsibilities

Provide expert consultation and execution support on USAA National Platform issues; facilitate stakeholder contact for business agreements and assist with contract negotiations, proofs of concept, and return-on-investment contract surveys.
Develop and execute federal agency advocacy strategy, planning, and integration to build partnerships in the federal agency and spouse market and strengthen USAA’s brand and reputation.
Influence the development of association policies, standards, and procedures, and collaborate with Marketing and Reputation partners on content and imagery referring to federal agency members.
Lead, monitor, motivate, and advise cross-functional teams developing and implementing relationship and advocacy initiatives; serve on product teams as a subject matter expert.
Initiate team training opportunities for field teams and USAA entities, including training on new products, marketing campaigns, and eligibility.
Develop internal federal agency processes, policies, and programs to support current and future opportunities.
Identify prospecting and deepening targets and facilitate access to federal agency installations through engagement with appropriate agency leadership.
Represent USAA at selected public events involving the federal agency community.
Analyze and anticipate changes in the federal agency community and recommend business adjustments to product managers to sustain competitive advantage.
Advise and train senior management, new employees, and third-party vendors on federal agency culture and relationship issues.
Influence leadership on channel use to meet business objectives while protecting USAA’s brand and reputation.
Monitor trends, modify programs as situations change, identify issues for escalation, and institute or recommend solutions.
Ensure risks associated with business activities are identified, measured, monitored, and controlled.