Federal Agencies Director (Washington DC)

USAA•Washington, DC

1d•$135,240 - $218,030•Hybrid

About The Position

The Federal Agencies Director leads the development, implementation, and management of federal agency programs and projects that create and sustain relationships between USAA, strategic partners, federal agency leaders and influencers, and individual members and prospects. The role aligns program activity with USAA strategic priorities and integrates advocacy initiatives to advance USAA’s long-term federal agency advocacy strategy. It provides enterprise strategic counsel and support for advocacy efforts tied to established business priorities. The position develops and executes federal agency advocacy strategies, builds internal and external partnerships, supports USAA’s brand and reputation, and represents USAA in engagements with the federal agency community. It works with cross-functional teams and business partners, anticipates changes in the federal agency community, and recommends adjustments to business programs and products. The position is based in the Washington, DC area and requires in-office work four days per week.

Requirements

8 years of experience developing and leading federal agency projects or programs.
Deep understanding of federal agency environments, associated cultures, standards, and Code of Conduct.
Ability to develop effective work plans, translate strategy into executable tactics, and guide operations through plan completion.
Ability to collaborate with internal and external partners, including matrixed work groups, share knowledge, and coach partners to drive performance.
Comprehensive knowledge of federal agency operations and metrics, demographics and trends, federal agency markets, and basic financials.
Ability to absorb and synthesize large quantities of information and distill complex messages into succinct, compelling presentations applicable to business issues.
Excellent relationship-development skills.
Strong verbal and written communication skills.
Expert knowledge of Microsoft Office products, including PowerPoint, Excel, and Word.

Nice To Haves

Demonstrated experience building and maintaining relationships with key personnel and leadership within federal agencies such as the FBI and DEA.
Strong understanding of federal legislative and regulatory processes, including familiarity with government contracting and grant-making procedures.
Proven ability to navigate complex governmental structures and influence policy discussions at the federal level.
Network of contacts within the federal government, particularly in agencies with significant military or veteran affairs components.
Experience developing and executing advocacy strategies that engage federal stakeholders.
Ability to communicate effectively with and influence elected officials, policymakers, agency heads, program managers, and external stakeholders.

Responsibilities

Provide expert consultation and execution support on USAA National Platform issues, facilitate contact between internal and external stakeholders, and assist with business agreements, contract negotiations, proof of concepts, and return-on-investment contract surveys.
Develop and execute federal agency advocacy strategy, planning, and integration to build partnerships in the federal agency and spouse market and strengthen USAA’s brand and reputation.
Influence the development of association policies, standards, and procedures, collaborating with Marketing and Reputation partners to ensure appropriate content and imagery related to federal agency members.
Lead, monitor, motivate, and advise cross-functional enterprise teams developing and implementing relationship and advocacy initiatives, and serve on product teams as a subject matter expert.
Initiate team training opportunities for Field teams and USAA entities, including training on new products, marketing campaigns, and eligibility.
Develop internal federal agency processes, policies, and programs to support current and future opportunities.
Identify prospecting and relationship-deepening targets and facilitate access to federal agency installations through engagement with appropriate leadership.
Represent USAA at selected public events involving the federal agency community.
Analyze and anticipate changes in the federal agency community and recommend business adjustments to product managers to sustain competitive advantage.
Advise and train senior management, new employees, and third-party vendors on federal agency culture and relationship issues.
Influence leadership on the use of channels to meet business objectives while protecting USAA’s brand and reputation with the federal agency community.
Monitor trends, modify programs to address changing situations, identify issues for escalation, and institute or recommend solutions.
Ensure risks associated with business activities are identified, measured, monitored, and controlled.