FCS Key Account Manager - Data Centers

Stäubli•Duncan, OK

7d•Remote

About The Position

The FCS Data Centers Key Account Manager manages and builds strategic, long-term relationships with Stäubli’s key clients to maximize mutual value, drive revenue, and support customer retention. The role serves as the primary contact for Data Center key accounts, understands customer needs, coordinates with the FCS Division, and develops account strategies and growth opportunities. It also involves market and sales analysis, customer education, technical presentations, lead generation, and timely communication with local and global teams using Stäubli CRM. The position reports to the FCS Data Centers Local Business Head – North America. It is fully remote, with travel to the Duncan, South Carolina office for initial onboarding and training, and requires domestic and international travel as needed, up to 75%.

Requirements

Bachelor’s degree.
At least 3 years of sales experience in a technical field.
Proven experience in key account management and the ability to foster long-term client relationships.
Must live near a major airport, preferably within a 1–2-hour flight of the West Coast.
Willingness to travel domestically and internationally as required, up to 75%.
Able to sit at a desk and work on a computer, drive, lift, push, pull, and carry objects, and operate equipment with dexterity and accuracy.
Able to lift up to 25 pounds at times.

Nice To Haves

Bachelor’s degree in Engineering, preferably with a specialization in Mechanical or Thermal Engineering.
At least 5 years as a key account manager in a technical field, focused on thermal management solutions in the data center or high-performance computing industry.

Responsibilities

Serve as the primary point of contact for Stäubli Data Center key accounts.
Build and maintain relationships with current and prospective customers, channel partners, and co-suppliers, and develop a deep understanding of their needs.
Educate and persuade prospective customers about the value and advantages of Stäubli products and services.
Gather market insights, identify product development opportunities, and share competitive intelligence to generate business development opportunities for the Stäubli Data Center product portfolio.
Prepare and deliver technical presentations, demonstrations, and workshops for customers and prospective clients.
Participate in weekly North American and global meetings and calls to align strategy and activities with management and the Data Center team.
Develop and share forecasts and periodic market and customer trend analyses.
Communicate and prepare reports for local and global Data Center Segment Team members using Stäubli CRM.
Attend marketing events, trade shows, and industry functions to network and promote the company’s offering.
Generate and follow up on leads in a timely manner.
Obtain and provide technical specification information to the Technical/Applications Team to support new projects.
Handle customer claims efficiently and promptly while maintaining a high standard of customer satisfaction.
Adhere to safety, quality, and environmental standards.