Senior Program Manager & Key Client Lead, Data Centers

Ramboll • Boston, MA

16h • $150,000 - $225,000 • Hybrid

About The Position

The Senior Program Manager & Key Client Lead will own the integrated relationship, technical direction, and delivery agenda for a priority data center client in North America. The role serves as the senior day-to-day client partner, translating multi-site development needs into a coordinated account and program plan and mobilizing capabilities across power systems, substations, interconnection, generation, and other Ramboll service lines. It combines program and project management with technical and key-client leadership, with accountability for delivery performance, technical and commercial rigor, and account growth.

The role develops and executes an annual client plan, maintains a qualified opportunity pipeline, leads priority pursuits, and converts client needs into profitable, repeatable work. It leads complex delivery through other project managers, overseeing mid-sized multidisciplinary projects and a coordinated portfolio of assignments. The role guides project managers and technical leads, strengthens delivery practices, and supports consistent scope, schedule, quality, commercial, and client outcomes.

The position is part of Ramboll’s North America Power Systems team and works with specialists in substation engineering, protection and control, transmission, interconnection, power generation, civil and structural engineering, and energy strategy. It also connects the client with Ramboll’s broader global data center and infrastructure capabilities. The role is based in a hybrid work environment and may be located in one of the listed North American offices.

Requirements

• 10 or more years of experience across project, program, client, or business management.
• Success leading multidisciplinary projects or related portfolios and managing scope, schedule, budget, risk, quality, and client satisfaction.
• Expertise in a relevant power systems discipline and breadth to guide multidisciplinary teams.
• Understanding of power availability, utilities, substations, transmission, generation and load interconnection, and how ISO/RTO processes affect schedules and risk.
• Ability to build senior client relationships, develop account plans, win repeat business through proposals and negotiations, and communicate technical and commercial issues clearly.
• Ability to work independently, bring together teams across disciplines and locations, and coach others.
• Demonstrated improvement of practices or business results beyond a single project.
• Experience with CRM and project financial systems.
• Bachelor’s degree in electrical, energy, or power systems engineering, construction management, business, or a related field.

Nice To Haves

• Direct experience working with a data center developer, hyperscaler, or colocation provider; experience with other energy-intensive clients is also relevant.
• Experience with Maconomy or a comparable project financial platform.
• Advanced degree in a technical field or business.
• PMP certification.
• Professional Engineer licensure.

Responsibilities

• Support the account team and develop and deliver annual account and sales plans.
• Drive sustainable net sales growth from the named account by building a qualified opportunity pipeline and converting opportunities into profitable work.
• Align growth objectives with North America Energy leadership through the annual PDP/KPI process.
• Build relationships across the client’s development, engineering, leadership, procurement, real estate, sustainability, and operations teams.
• Raise Ramboll’s profile through client content, technical publications, workshops, conferences, seminars, and executive forums; share market insights and account lessons.
• Keep CRM account, contact, activity, opportunity, positioning, pipeline, and sales forecast information current and use agreed metrics to guide decisions and growth.
• Lead project managers delivering mid-to-large multidisciplinary data center infrastructure projects.
• Direct project managers, technical leads, subconsultants, and vendors to meet scope, schedule, quality, budget, and commercial goals.
• Use Maconomy and other Ramboll financial systems for project controls, forecasting, and reporting.
• Identify delivery and commercial risks early, pursue project opportunities, resolve uncertainty through decisions and escalation, and take corrective action.
• Lead project closeout, client feedback, and lessons learned to improve delivery and repeat business.
• Develop consistent practices, reusable tools, improved processes, and innovative digital deliverables that enhance speed, quality, and scalability across the account and data center portfolio.
• Align internal teams, including Power Systems, Energy, Environment & Health, Water, and Buildings, around client priorities; influence across the matrix and secure resources without relying on direct authority.
• Coach project managers and technical leaders in client development, commercial judgment, risk, and executive communication; mentor disciplines and practice areas to build expertise and support growth.
• Independently deliver or direct complex technical work and develop assignment scopes and budgets.
• Act as a data center power expert directing complex or specialized power systems, substation, transmission, generation, and interconnection work.
• Review decisions, proposals, and deliverables for quality, technical viability, and achievable commitments.
• Improve engineering standards, reusable methods, and guidance using lessons learned, and develop practical solutions addressing client objectives, risk, constructability, cost, schedule, permitting, and utility or ISO/RTO requirements.

Benefits

• Flexible work environment
• Investment in your development
• Leaders guided by Ramboll’s Leadership Principles
• Inclusive culture that values individual perspectives
• Inspiration from colleagues, clients, and projects
• Long-term thinking of a foundation-owned company
• Visible leadership role in Ramboll’s growing North America data center and mission-critical power business
• Comprehensive benefits package supporting well-being, professional development, and work-life balance
• Potential eligibility for bonus, overtime, or other compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior