Senior Program Manager & Key Client Lead, Data Centers

Ramboll • City of Syracuse, NY

16h • $150,000 - $225,000 • Hybrid

About The Position

Ramboll is hiring a Senior Program Manager & Key Client Lead for its North America Power Systems team. The role owns the integrated relationship, technical direction, and delivery agenda for a priority data center client across North America. The successful candidate will be the senior day-to-day client partner, translate the client’s multi-site development needs into a coordinated account and program plan, and mobilize Ramboll capabilities across power systems, substations, interconnection, generation, and other service lines.

The position combines program and project management with technical and key-client leadership. It is accountable for delivery performance, technical and commercial rigor, and measurable account growth. The role develops and executes annual client plans, maintains a qualified opportunity pipeline, leads priority pursuits, and converts client needs into profitable, repeatable work. It leads complex delivery through project managers, overseeing mid-sized multidisciplinary projects and a coordinated portfolio of assignments, while supporting consistent scope, schedule, quality, commercial, and client outcomes.

The role also builds senior client relationships, develops account and sales plans, maintains disciplined CRM and financial reporting, and raises Ramboll’s profile through client content and industry events. Internally, it aligns multidisciplinary teams, secures resources across the matrix, coaches project managers and technical leaders, directs complex power-sector work, and improves standards, methods, and scalable delivery practices. The position is based in a hybrid work environment and may be located in Seattle, Denver, Vancouver, Calgary, Arlington, Toronto, Boston, Syracuse, Chicago, or Houston.

Requirements

• 10 or more years of experience across project, program, client, or business management, including success leading multidisciplinary projects or related portfolios and managing scope, schedule, budget, risk, quality, and client satisfaction.
• Expertise in a relevant power systems discipline and breadth sufficient to guide multidisciplinary teams.
• Understanding of power availability, utilities, substations, transmission, generation and load interconnection, and how ISO/RTO processes affect schedules and risk.
• Ability to build senior client relationships, develop account plans, win repeat business through proposals and negotiations, and clearly explain technical and commercial issues.
• Ability to work independently, bring together teams across disciplines and locations, and coach others.
• Evidence of improving practices or business results beyond a single project.
• Experience with CRM and project financial systems.
• Bachelor’s degree in electrical, energy, or power systems engineering, construction management, business, or a related field.

Nice To Haves

• Direct experience working with a data center developer, hyperscaler, or colocation provider; experience with other energy-intensive clients is also relevant.
• Experience with Maconomy or a comparable project financial platform.
• Advanced degree in a technical field or business.
• PMP certification.
• Professional Engineer licensure.

Responsibilities

• Support the account team and develop and deliver annual account and sales plans.
• Drive sustainable net sales growth from the named account by developing a qualified opportunity pipeline and converting opportunities into profitable work.
• Align account growth objectives with North America Energy leadership through the annual PDP/KPI process.
• Build relationships across the client’s development, engineering, leadership, procurement, real estate, sustainability, and operations teams.
• Raise Ramboll’s profile through client content, technical publications, workshops, conferences, seminars, and executive forums.
• Share market insights and account lessons to inform North America data center strategy, planning, and service development.
• Keep CRM account, contact, activity, opportunity, positioning, pipeline, and sales forecast information current, and use agreed metrics to guide decisions and growth.
• Lead project managers delivering mid-to-large multidisciplinary data center infrastructure projects.
• Direct project managers, technical leads, subconsultants, and vendors to meet scope, schedule, quality, budget, and commercial goals.
• Use Maconomy and other Ramboll financial systems for project controls, forecasting, and reporting.
• Address delivery and commercial risks early, pursue project opportunities, and resolve uncertainty through decisions, escalation, and corrective action.
• Lead project closeout, client feedback, and lessons learned to improve delivery and repeat business.
• Develop consistent practices, reusable tools, improved processes, and innovative digital deliverables to improve speed, quality, and scalability.
• Align Power Systems, Energy, Environment & Health, Water, Buildings, and other Ramboll teams around client priorities, influencing across the matrix and securing resources without direct authority.
• Coach project managers and technical leaders in client development, commercial judgment, risk, and executive communication.
• Mentor disciplines and practice areas to build expertise, share knowledge, and support growth.
• Independently deliver or direct complex technical work and develop assignment scopes and budgets.
• Act as a recognized data center power expert, directing complex power systems, substation, transmission, generation, and interconnection work.
• Review decisions, proposals, and deliverables for quality, technical viability, and achievable commitments.
• Improve engineering standards, reusable methods, and guidance using lessons learned.
• Develop practical solutions that address client objectives, risk, constructability, cost, schedule, permitting, and utility or ISO/RTO requirements.

Benefits

• Flexible work environment.
• Investment in your development.
• Leaders guided by Ramboll’s Leadership Principles.
• A culture that values each person’s unique perspective.
• Inspiration from colleagues, clients, and projects.
• The long-term thinking of a foundation-owned company.
• A comprehensive benefits package supporting well-being, professional development, and work-life balance.
• Potential eligibility for bonus, overtime, or other forms of compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior