Fare Collection Revenue Asst

Bi-State Development Agency of the Missouri-Illinois Metropolitan District•St. Louis, MO

13d•$20 - $22•Onsite

About The Position

The Fare Collection Revenue Assistant ensures the secure, accurate, and timely processing of fare collection system revenues, including manual fare collection and special event revenues. The position prepares and maintains reports, reconciliations, and workbooks related to revenue collection, receipts, and deposits. It also monitors and enforces security procedures throughout revenue collection and reconciliation to support accountability and compliance with established protocols. The role processes and verifies revenue from MetroBus, MetroLink, Call-A-Ride, and special event activities; prepares deposits and supporting documentation; monitors vendors and secure cash-handling operations; and assists with revenue reporting, reconciliations, and operational planning. The position works with Revenue Security, the Revenue Transit Analyst, management, and other teams to address collection, equipment, and customer-service issues.

Requirements

Minimum high school diploma or GED.
At least 2 years of related experience.
Comprehensive knowledge of controls and procedures for money handling and revenue processing.
Knowledge of generally accepted accounting principles (GAAP) and standard financial practices.
Microsoft Office Suite proficiency, including intermediate to advanced Excel skills.
Integrity, reliability, and commitment to ethical standards in financial transactions.
Ability to accurately count, verify, and reconcile currency and coins.
Ability to operate currency and coin counting machines and equipment used to transport and process bulk revenues.
Ability to perform basic mathematical calculations accurately and with attention to detail.
Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment while meeting deadlines.
Analytical, problem-solving, and critical-thinking skills, including the ability to handle complex or sensitive situations effectively.
Excellent written and verbal communication, interpersonal, and relationship-building skills.
Strong customer service orientation and ability to communicate professionally and courteously with internal and external stakeholders.
Ability to operate standard office equipment, including personal computers, printers, and calculators.
Proven ability to accurately process, document, and track revenue transactions.
Ability to sit or stand for extended periods; lift light, moderate, and heavy items; reach from floor level to overhead; kneel, squat, stoop, bend, push, and pull; and safely move materials within the work area.
Ability to work on-site in a secure money-handling or revenue-processing environment.

Nice To Haves

Experience with DocuSign and other proprietary software is highly desirable.

Responsibilities

Prepare and process revenue transactions related to fare collection activities for MetroBus and MetroLink, following required collection and processing procedures.
Review fare collection system financial data to develop and coordinate Revenue Security servicing schedules.
Improve fare collection, revenue reporting, and reconciliation processes, and maintain current documentation of approved procedures.
Observe armored car service collections to ensure revenues are properly identified, handled, recorded, and secured for transport and processing.
Monitor vendor activities related to daily and weekly revenue collection.
Retrieve bill vaults removed during maintenance; count and verify currency; record machine and transaction details; create deposit slips; and prepare tamper-proof deposits for armored transport.
Collaborate with the Revenue Transit Analyst on ticket vending machine and farebox reconciliations, including investigating discrepancies.
Assist management with forecasting and planning for revenue service operations and working fund levels.
Partner with Revenue Security to ensure collection processes comply with company policies and internal controls.
Fill bulk hoppers with appropriate revenue denominations for weekly ticket vending machine servicing.
Help resolve operational issues with Revenue Security and escalate concerns to management as needed.
Prepare and verify bank deposit slips for processed revenues being transported to the bank.
Verify Call-A-Ride cash revenues, prepare deposits, and package funds in tamper-proof bags for armored transport and processing.
Maintain and reconcile the Money Room Working Fund monthly, accurately recording receipts and disbursements.
Prepare and reconcile bank kits for MetroLink Special Event Ticketing programs.
Monitor access to the cash vault room and ensure only authorized personnel enter or exit.
Modify worksheets and formulas to accommodate large revenue bags from Call-A-Ride collections.
Develop and maintain worksheets for revenue documentation and reporting.
Answer complaint line inquiries, research records, and resolve issues promptly.
Communicate across teams about equipment and collection issues, operational updates, and customer complaints, and serve as a backup contact to support timely resolution.
Train temporary staff or other employees to perform duties in the employee's absence, as needed.
Securely transport money and tickets to and from trailers for special event ticket sales.

Benefits

Comprehensive medical, prescription, dental, and vision coverage starting on the first day.
Four weeks of paid time off (PTO) each year.
Ten paid holidays annually, plus a floating birthday holiday.
Company-sponsored 401(k) retirement plan.
Supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance.
Wellness program with free health screenings.
Employee Assistance Program (EAP) for confidential support and resources.
Eligible employer for the Public Service Loan Forgiveness (PSLF) program.
Gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village.
Access to nine onsite gyms available 24/7.
Free MetroLink and MetroBus access.
Discounted cell phone plans.