Delivery Manager - Fare Collection Program

WSP•New York, NY

4d•Onsite

About The Position

WSP is seeking an experienced Delivery Manager to support a major fare collection modernization program for a large metropolitan transit agency. The role coordinates field implementation of fare payment equipment and systems across an operating transit network and serves as a primary liaison among agency stakeholders, contractors, vendors, station personnel, and project leadership. The position supports successful delivery, integration, testing, and operational readiness, and requires working on-site in New York City five days per week. The position is contingent upon contract award and successful client authorization to proceed.

Requirements

Bachelor's degree in Engineering, Construction Management, Transportation, Information Technology, Business Administration, or a related field.
At least 12 years of progressively responsible experience in program delivery, project management, systems implementation, or transit technology deployment.
At least 5 years of experience supporting transit fare collection projects for New York metropolitan transit agencies.
Demonstrated experience managing field deployments involving multiple stakeholders, contractors, and operational agencies.
Strong understanding of project scheduling, field coordination, installation planning, and issue management processes.
Excellent communication, coordination, and stakeholder management skills.
Ability to work full-time on-site in New York City.
Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Project.

Nice To Haves

Experience supporting the Metropolitan Transportation Authority (MTA), New York City Transit, or OMNY fare collection programs.
Experience with account-based ticketing (ABT), contactless payment systems, open-loop fare systems, mobile ticketing, fare gates, validators, vending machines, or back-office fare collection systems.
Experience working for a fare collection system provider such as Cubic Transportation Systems, Conduent Transportation, Scheidt & Bachmann, INIT, Masabi, Littlepay, Thales, or a similar organization.
Project Management Professional (PMP) certification.
Experience supporting system integration, testing, commissioning, and operational readiness activities.
Familiarity with transit operations, station environments, maintenance practices, and revenue collection systems.
Direct experience supporting large-scale fare collection deployments involving station equipment installation, systems integration, field coordination, and operational transition activities.
Experience with OMNY, contactless fare payment systems, or similar transit modernization initiatives.

Responsibilities

Support station surveys, site assessments, and installation planning.
Coordinate station selection and deployment sequencing based on program priorities and operational constraints.
Develop and maintain installation schedules with contractors, vendors, and agency stakeholders.
Track deployment progress and adherence to project milestones and performance metrics.
Monitor field activities, identify delivery risks, and develop mitigation strategies.
Serve as a primary point of contact among agency personnel, station operations staff, contractors, system integrators, and project leadership.
Facilitate coordination meetings and deployment planning sessions.
Support communications about construction impacts, operational requirements, and implementation activities.
Provide on-site oversight during installation, testing, commissioning, and cutover.
Coordinate resolution of field issues affecting schedules, system performance, or operational readiness; escalate critical issues and support corrective action plans.
Coordinate fare collection suppliers, installation contractors, and specialty subcontractors, and monitor vendor performance against contractual obligations, schedules, and quality requirements.
Support review of installation work packages, deployment plans, and readiness assessments.
Coordinate implementation involving fare collection equipment, back-office systems, communications infrastructure, and agency operational systems.
Support integration activities related to OMNY and other fare payment technologies, as well as testing, validation, acceptance, and operational readiness.
Coordinate warranty tracking and issue resolution after deployment, support transition to operations and maintenance, and track corrective actions through closure.

Benefits

Medical coverage
Dental coverage
Vision coverage
Disability coverage
Life insurance
Retirement savings
Paid sick leave
Paid vacation or other personal time
Paid parental leave
Paid time off for bereavement, voting, and/or attendance at naturalization proceedings