Patient Collection Specialist - Revenue Cycle Management

Vital Care Infusion Services•Phoenix, AZ

6d•$19 - $23•Remote

About The Position

Perform functions on behalf of Vital Care franchise partners to collect outstanding patient accounts receivable. The goal is to ensure optimum productivity and recovery of dollars due while demonstrating effective cooperation and communication with patients, franchisees, peers, and leadership. This full-time remote position involves researching and working patient balances, communicating financial responsibilities and payment options, helping patients access assistance programs, and coordinating with internal teams to support accurate and effective collections.

Requirements

High school diploma or equivalent.
Previous self-pay collections experience; preferably in an infusion or other medical setting.
Ability to resolve financial issues requiring research and attention to detail.
Excellent English listening, speaking, comprehension, and writing skills, including the ability to influence patients, caregivers, and payer representatives, answer questions, and advance reimbursement and collection efforts.
Proven understanding of processes, systems, and techniques for successful collections working with patients and/or franchise partners.
Ability to identify gaps and problems through documentation review, determine lasting solutions, make effective decisions, and take corrective action.
Knowledge and skill using the MS Office suite and pharmacy applications.
Ability to maintain strict confidentiality and HIPAA compliance.

Responsibilities

Research accounts as needed to determine correct self-pay balances.
Review benefits verification forms and applicable admission agreements to determine patient financial responsibilities.
Work with locations to obtain additional information, including phone numbers, address corrections, and patient identifiers.
Review monthly patient statement reports to identify follow-up priorities.
Process patient payments and establish payment arrangements within established parameters.
Identify accounts for recommended write-offs and/or further collection options.
Maintain up-to-date knowledge of payment options, including payment plans, recurring credit card payments, and checking account auto-draft processes.
Assist patients with enrollment in patient assistance programs and applicable foundation support.
Review and work unpaid patient balances daily using financial reports and company-approved resources to collect accounts receivable efficiently and accurately.
Communicate clearly about financial matters with patients, caregivers, franchisees, and team members.
Answer questions and correspondence about patient account balances, self-pay collections, follow-up, payment plans, financial hardship, and related activities.
Identify and escalate problem accounts to leadership for review and resolution.
Work with Collect Plus and designated teams administering patient statements to monitor communication, statement accuracy, and quality.
Educate patients about out-of-pocket expenses and provide transparency regarding their financial participation in therapy.
Audit financial hardship agreements in accordance with applicable policies and procedures.
Research and add patient assistance programs to maintain reference materials; identify program changes, processor updates, and new-to-market drugs for team use.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision plans
Flexible spending and health savings accounts
Paid time off, personal days, and company-paid holidays
Paid paternal leave
Volunteerism days off
Company-sponsored basic life insurance and long-term disability insurance
Employee-paid voluntary life, accident, critical illness, and short-term disability insurance
401(k) matching
Tuition reimbursement
Employee assistance programs for mental health, financial, and legal support
Rewards programs offered by the medical carrier
Professional development and growth opportunities
Employee Referral Program