Fan Experience Seasonal Representative
About The Position
This is an entry-level position within the Fan Experience Department responsible for handling all incoming communications. The seasonal program is a 40-hour per week commitment, expected to run from June 2026 through the end of the 2026-27 football season, with potential for conversion to a full-time role. The role requires providing proactive, world-class service to Season Ticket Members, guests, and fans, utilizing strong communication and problem-solving skills to resolve inquiries professionally and empathetically. Key responsibilities include logging customer feedback, working all Chiefs games and special events, assisting with event execution and communication, dispatching service requests, and preparing gameday staff.
Requirements
- Bachelor’s degree
- Excellent computer skills
- Helpful, friendly, and patient attitude
- Strong oral and written communication skills
- Excellent interpersonal skills
- Ability to accurately record information
Nice To Haves
- Experience with Archtics and/or Microsoft Dynamics a plus
- Experience in customer service a plus
Responsibilities
- Field and respond to all forms of inbound communication coming into the Fan Experience Department in a consistent and timely manner.
- Provide proactive, world-class service to continually exceed the expectations of Season Ticket Members, guests, and fans.
- Utilize exceptional communication and problem-solving skills to provide appropriate resolution to guest inquiries in a professional manner and follow up as necessary. Use empathy in conversations and handle difficult situations effectively and objectively.
- Foster and maintain positive relationships with Season Ticket Members.
- Log all customer feedback, comments and concerns received via telephone, email, or any other means from STMs and the public to maintain detailed accounts of correspondence.
- Work all Chiefs games and special events.
- Help execute Season Ticket Member events and other stadium events, as assigned.
- Assist with communication on event day, including the text messaging program.
- Disseminate, dispatch, and follow up on reported issues and requests as needed.
- Dispatch and record ADA service requests on event day.
- Communicate with and prepare gameday staff members for all games and special events as assigned.
- Assist with special projects as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
