FAMLI Workforce Specialist

State of Colorado•Denver, CO

15h•Hybrid

About The Position

The purpose of the FAMLI Division is to implement and support the new Colorado Family and Medical Leave Insurance program and provisions, ensuring all Colorado workers have access to paid leave in order to take care of themselves or their family during life circumstances that pull them away from their jobs. The Workforce Management unit is responsible for ensuring optimal organizational capacity and operational continuity across the division through comprehensive staffing operations and strategic workforce analytics. This work unit operates as the central hub for all FAMLI workforce-related functions, bridging tactical staffing coordination with strategic capacity planning to support business objectives and maintain service levels across the division. The work unit manages the complete range of staffing operations, overseeing staffing coordinators who execute critical employee lifecycle processes including recruitment support, onboarding and offboarding procedures, contractor onboarding and offboarding procedures, division roster maintenance, daily staff tracking, and organizational chart updates. These foundational operations ensure seamless workforce transitions and accurate organizational structure documentation. Furthermore, the work unit delivers workforce analytics and capacity planning insights that inform strategic decision-making across the division. By leveraging a variety of systems, tools and analytical methodologies, the unit provides comprehensive visibility into staffing levels, leave patterns, workload trends, and service demands across all business areas, with particular focus on high-impact operations such as the contact center. The unit proactively delivers actionable intelligence to Executive and senior leadership, enabling data-driven capacity planning decisions that help the division plan ahead to maintain service levels and ensure efficient operational productivity. Through predictive analysis of factors including scheduled and unscheduled leave, call volume trends, seasonal fluctuations, and resource allocation patterns, the work unit ensures FAMLI leaders have the insights necessary to anticipate and address potential capacity challenges before they impact service delivery. The Workforce Specialist is responsible for assisting in optimizing organizational capacity and operational efficiency by making recommendations to the Workforce Manager (WF). This role encompasses critical functions in assisting to formulate FAMLI’s workforce analytics and capacity while involved in initiatives that provide actionable insights to the Workforce Manager. The position ensures data-driven workforce insights to enable proactive planning across key operational areas including the contact center and other service-critical branches. Through comprehensive analysis of staffing levels, leave patterns, workload trends and service demands, the Workforce Specialist leverages data to ensure the division maintains appropriate staffing capacity while mitigating potential service disruptions through thoughtful and timely communication with leadership, enabling them to make informed decisions that maintain optimal service levels and ensure the division is meeting the needs of customers.

Requirements

Six (6) years of relevant experience in an occupation related to the work assigned to this position OR A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.
Experience in data analysis and interpretation skills to provide information to the Workforce Manager about staffing levels, leave patterns, workload trends and service-demands.
Proficiency in workforce management systems and concepts, reports and analytics tools for workforce insights.
Capacity planning and forecasting experience needed to predict staffing needs and service disruptions.
Data visualization and reporting skills to present actionable insights to the Workforce Manager and a diverse group of leaders.
Strong communication (verbal and in writing) including the ability to clearly and concisely communicate complex information in a way that is easily understood by the intended audience.
Communicating ideas through well-structured and engaging written content, adapting style and tone to suit diverse audiences and understanding of the importance of insightful listening, communicating, and the ability to provide information and messages in a way that produces clarity and impact.
Ability to collaborate to drive inclusive teamwork, fostering positive relationships and facilitating open dialogue to achieve collective goals.
Ability to adjust to new or changing situations, priorities, and information. This includes being open to different perspectives and approaches, and being willing to modify plans or strategies as needed.
Demonstrate a willingness to step outside of one's comfort zone, think creatively, and explore alternative solutions when faced with ambiguous situations. It involves being open-minded and embracing new ideas and possibilities.
Be able to handle uncertainty, setbacks, and unexpected challenges with a positive and proactive mindset. Resilient individuals can bounce back from failures or obstacles, learn from them, and continue moving forward.
Demonstrated ability to communicate clearly, this includes when conveying and receiving information in ambiguous situations is crucial, asking clarifying questions, actively listening to others, and communicating ideas and expectations clearly, even when the circumstances are unclear.
Ability to demonstrate a high degree of self-awareness and empathy, which helps in managing emotions and understanding the emotions of others. Emotional intelligence enables individuals to navigate ambiguous situations with patience, empathy, and adaptability.
Ability to be proactive and self-driven in ambiguous situations, taking ownership of tasks and projects, and seeking out opportunities for learning and growth. Individuals with this competency are comfortable working independently and taking responsibility for their decisions.
Exceptional attention to detail: understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy in a fast-paced environment.
Problem-Solving: Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
Managing Multiple Priorities: Knowledge of effective self-management practices and ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Time Management: Managing one's own time
Exceptional organizational skills
Ability to manage multiple priorities and work in a fast-paced environment.

Nice To Haves

Extensive experience in workforce management systems and concepts, reports and analytics tools for workforce insights.
Expert at reporting skills to present actionable insights to the Workforce Manager.
Extensive experience in data analysis and interpretation skills to provide information to the Workforce Manager about staffing levels, leave patterns, workload trends and service-demands.

Responsibilities

Assisting in optimizing organizational capacity and operational efficiency by making recommendations to the Workforce Manager.
Assisting to formulate FAMLI’s workforce analytics and capacity.
Involved in initiatives that provide actionable insights to the Workforce Manager.
Ensuring data-driven workforce insights to enable proactive planning across key operational areas including the contact center and other service-critical branches.
Through comprehensive analysis of staffing levels, leave patterns, workload trends and service demands, leveraging data to ensure the division maintains appropriate staffing capacity.
Mitigating potential service disruptions through thoughtful and timely communication with leadership, enabling them to make informed decisions that maintain optimal service levels and ensure the division is meeting the needs of customers.

Benefits

PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
MotivateMe employee wellness program
Excellent work-life programs, such as flexible schedules, training and more
Access to participate in employer-supported employee affinity spaces
RTD EcoPass Commuter Program